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Health & Wellness
Pompa Program
Pompa Program partnered with CTPros to transition from Gong to ZRA, creating a more structured approach to call classification, quality assurance, coaching, and CRM documentation.
Case Studies
Real results from real organizations across manufacturing, healthcare, financial services, professional sports, and more. Every engagement starts with understanding the client's environment — and ends with a system that actually works.
Filters
Pro Sports
Florida Panthers
The two-time defending Stanley Cup Champions choose Dialpad and CTPros to unify voice, video, messaging, and AI across the entire organization.
Manufacturing
Ultra Tool & Manufacturing
Ultra Tool & Manufacturing migrates from a legacy ShoreTel system to 8x8 — cutting maintenance burden and connecting a distributed workforce on a single cloud platform
Retail
Sweetwater
Multi-billion-dollar music retailer Sweetwater migrates from a legacy Mitel on-premise system to 8x8 — eliminating 12 servers, improving call quality for 600 sales engineers, and.
Finance
Large Regional Bank
A $1.2B Chicago-based financial institution migrates from a legacy ShoreTel system to RingCentral UCaaS and Contact Center — gaining security, flexibility, and omnichannel.
Healthcare
Women's Healthcare Organization
A leading women's healthcare organization partnered with CTPros to replace fragmented legacy PBX systems across a 200-location healthcare network with RingCentral — in phases,.
Manufacturing
Impact Confections
The maker of WARHEADS® and Circus Peanuts replaces a legacy Mitel on-premise system with RingCentral — cutting telecom costs, eliminating third-party vendors, and getting the.
Commercial Development
Wolf River Development
Wolf River Development Company moves off a legacy tribal PBX system to RingCentral — gaining the independence, mobility, and modern features needed to manage a distributed.
Retail
Full Compass
When the pandemic forced three-quarters of Full Compass employees to work from home overnight, their legacy ShoreTel system couldn't keep up. RingCentral could.
Finance
Shoreline Credit Union
Shoreline Credit Union migrates from an end-of-life Mitel on-premise system to RingCentral — gaining crystal-clear call quality, a unified communications platform, and a CEO who.
Education
Jefferson County Public Schools
When COVID-19 closed 167 schools and 256 sites overnight, Jefferson County Public Schools needed a way to keep thousands of teachers and staff connected — without replacing their.
Pro Sports
Detroit Lions
The Detroit Lions replace an aging Avaya contact center with RingCentral Contact Center and UCaaS — giving agents real-time CRM data before every call, enabling personalized fan.
Healthcare
Nanosonics
Medical device manufacturer Nanosonics migrates from a legacy Mitel PBX to RingCentral — cutting telecom costs by 50%, eliminating call quality issues across 10 locations, and.
Healthcare
Kinex Medical
Orthopedic medical equipment manufacturer KINEX Medical migrates from a 10-year-old Mitel PBX to RingCentral Contact Center — gaining skills-based routing, omnichannel capability,.
Finance
Benefit Plan Administration
Benefit Plan Administration of Wisconsin migrates from a legacy Mitel PBX to RingCentral — meeting HIPAA and FINRA compliance requirements, enabling fully remote work, and.
Finance
First Federal Savings Bank
First Federal Savings Bank migrates from a legacy Mitel PBX to RingCentral — eliminating reliability issues, meeting HITRUST and FINRA compliance requirements, and executing a.
Manufacturing
Storage Battery Systems
Storage Battery Systems migrates from a legacy Mitel PBX to RingCentral — completing the cutover two weeks before COVID-19 sent 75% of their workforce home, and discovering video.
Manufacturing
Therafin Corporation
Family-owned rehabilitation equipment manufacturer Therafin needed a reliable communications system for their new facility and a partner who would stay engaged long after the.
Legal
Finance
Divorce Financial Solutions
Wisconsin divorce financial consultancy Divorce Financial Solutions migrates from an unstable on-premise PBX to a cloud-hosted phone system — eliminating service disruptions,.
Pro Sports
Milwaukee Brewers
The Milwaukee Brewers replace a legacy PBX installed when the stadium opened in 2001 with Mitel MiVoice Connect — completing the implementation during the baseball offseason on an.
Legal
Meissner Tierney
One of Wisconsin's most distinguished law firms replaces an end-of-life on-premise PBX with Mitel MiCloud Connect — giving attorneys full mobile access, voicemail transcription.
Media
Daily Herald
The third-largest daily newspaper in Illinois deploys ShoreTel across five locations — replacing a two-decade-old system with one that saves IT resources, improves contact center.
Government
Diggers Hotline
Wisconsin's state-mandated underground utility safety hotline replaces an aging Cisco contact center with ShoreTel Enterprise Contact Center — cutting costs, simplifying.
Manufacturing
Jasper Engines
When replacing a 30-year-old phone system turned out to cost less than upgrading it, Jasper Engines made the call. CTPros deployed Mitel MiVoice Connect across nine manufacturing.
Legal
Cascino Vaughan Law Office
A Chicago asbestos litigation firm replaces a 14-year-old failing phone system with ShoreTel Sky — gaining real-time marketing analytics, elastic scaling from 30 to 60 lines by.