Workforce Management

Let Converged Technology Professionals help you choose the ideal cloud contact center with the right workforce management (WFM) tools to make your team members more productive. We can help you maximize efficiency, improve business operations, and reach peak performance with a best-in-class contact center solution.

Optimize Workforce Schedules

To maximize efficiency, you need advanced tools to monitor the performance of your call center agents. Enhanced visibility ensures that you’re aligning resources properly and creating better customer outcomes.

Lower Operational Costs

With deeper insight into each call center agent’s workday, you’ll have a much better picture of scheduling to take control of operational costs. WFM also shows which agents could benefit from re-training to raise efficiency even higher.

Empower Your HR Team

Workforce Management software simplifies HR tasks by combining scheduling, performance management, payroll, and applicant tracking tools into a single, streamlined hub.

Improve the Customer Experience

The right WFM also allows you to better meet customer expectations. Achieve faster response and resolution times through useful performance insights and improved staffing and scheduling.

How We Can Help

Streamlined Internal Communications

Empower your teams to accomplish more by staying connected, regardless of location. We help your team to connect, collaborate, and achieve optimal performance with our communications solutions.

Guidance Options That Fit Your Needs

With Converged Technology Professionals, our Technical Account Management (TAM) team provides support during the migration and implementation process to ensure a smooth transition. Ongoing post-implementation assistance is also available through our Professional Services offerings.

Ideal Workforce Management Solutions

Streamline internal operations with experienced consultants and best-in-class tools. We will help you choose the ideal contact center technologies with ideal workforce management solutions.

OUR COMMITMENT TO YOU

Converged Technology Professionals will ensure your communications needs are met. As your partner, we offer our expert guidance to help you achieve your business objectives and support you every step of the way.

Want to learn how you can improve your workforce management? Contact us to get started.