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Unified Communications

Cloud Professional Services

 

Converged Technology Professional's Cloud Professional Services provides your business with the infrastructure, security, and resources to build and maintain a well-defined, supported foundation for your communication and work space technologies.

Contact the Converged Technology Professionals team today to learn about our consultation services and how our Cloud Professional services can benefit your business!

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Take Advantage of our Cloud Professional Services

Networking

Networking

Technology updates, hardware replacements, new buildings, and offices can undermine your network's original integrity over time. Take advantage of our networking services to maintain an efficient and well-managed network infrastructure for all data, voice, and wireless needs. 

Custom IVR Development and Reporting

Develop Custom IVRs and Reporting

When it comes to delivering exceptional customer service, your company's interactive voice response (IVR) and phone menu is crucial. Ask us how we can develop advanced customized IVR solutions, including SMS/Text messaging applications to deliver a positive caller experience.

Wi-Fi SD-WAN Security

Wi-Fi, SD-WAN, Security

How secure is your network? How reliable is your wireless? Are you utilizing SD-Wan? Know with confidence the tools and applications you are using are the best. As an approved partner of industry leaders such as SonicWall, Aerohive, Peplink, Aruba, and Appneta, we ensure your network uses the best. 


Partner Support Services for Phone and Unified Communication Solutions

Converged Technology Professionals is a highly skilled team of VoIP professionals, engineers, trainers, and consultants. 

That means our understanding of what it takes to plan and deploy a phone and communications solution goes beyond configuring just the phone system. The infrastructure, environment, and other areas can be unknowingly overlooked by those that do not have the range of experience and skills that our team brings to the table.

Finding a Unified Communications Solution That Works For You

Communications made with mobility and flexibility in mind. We are an active partner that listens to your unique business needs so we can help you thrive. Being able to integrate a UC solution with popular sales and marketing tools will translate into higher productivity and your customer service will shine.

Moving Your Contact Center to the Cloud

Having your contact center transition from on-prem to the cloud comes with many benefits. With an omnichannel approach your agents can meet with supervisors with greater ease through SMS, web chat, email, phone, and even fax!

Being cloud-based also comes with the benefit of having access to a larger talent pool. Geographic location no longer limits your hiring process. This also allows you to cover more time zones and increase customer satisfaction.

Providing IT Network Consulting

A large IT project like implementing a UC solution takes some planning, and we'll get it done right the first time. With our track record of helping SMBs to Fortune 500 companies, there is not much we haven't seen, meaning that your wants and needs will be accounted for when finding the solution that perfectly fits your company. We'll be there with you along the way.

We Take Security Seriously

Making sure that business can run smoothly without fear of a security breach is something every company should experience. We take the necessary precautions of implementing a customized redundancy plan, a backup system, and the ability to restore data, state-of-the-art compression, and encryption.

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Quality.  Trust.  Excellence.

If you look at our website you'll notice the words "voipswami" in the URL. We chose this website name along with our own Swami character to represent the level of excellence we aspire to achieve every day. We always strive to be the best at what we do from our customer reps to our support engineers.  

 
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