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Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
CTPros Blog

How Better Routing Logic Improves Both CX and Agent Efficiency

PoC vs. Pilot: How to Test AI in Your Contact Center Without Overcommitting

Explore the Blog →

Case Studies

AI UCaaS Pro Sports, Casino & Hospitality Dialpad
Florida Panthers: Championship-Level Communications, On and Off the Ice

Healthcare Workforce Optimization AI UCaaS Zoom
Pompa Program: Transforming Call Intelligence with ZRA

Explore the Case Studies →

On-Demand Webinars

How to Use Digital Healthcare Contact Center Solutions to Enhance Patient Experience

What is the Best Strategy to Integrate Microsoft Teams and Telephony?

Explore the On-Demand Webinars →

White Papers

Artificial Intelligence Transforms the Contact Center

Improving Customer Loyalty With Omnichannel

Explore the White Papers →

Frequently Asked Questions

Answers to the most common questions about working with CTPros.

Explore FAQs →
About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Indianapolis, Indiana with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Solutions
Unified Communications

Unify voice, video, and messaging into a single cloud platform configured to how your organization actually works and supported after go-live.

Learn More About UCaaS →

Contact Centers

Build a contact center environment that routes correctly, reports accurately, and performs from day one rather than after months of post-launch fixes.

Learn More About CCaaS →

Artificial Intelligence

Automate high-volume routine interactions like password resets, appointment scheduling, and self-service so your team handles the calls that actually need a human.

Learn More About AI & Automation →

Interactive Voice Response

Design call flows that contain more interactions, reduce handle time, and get callers to the right place without frustrating them out of the queue.

Learn More About IVR →

Cloud Infrastructure

Move off legacy or on-premise systems with a structured migration that protects your phone numbers, your integrations, and your continuity throughout.

Learn More About Cloud Infrastructure →

Vendors

CTPros partners with every leading UCaaS and CCaaS vendor and stays accountable for the implementation long after the vendor's team moves on.

Learn More About Vendors →
CloudCare
Industries
Pro Sports, Casino & Hospitality

Give your organization the communications platform to match the pace of game days, large-scale events, and the fan or guest experience your brand depends on.

Learn More About Pro Sports →

Healthcare

Deploy HIPAA-compliant UCaaS and CCaaS that serves patients, supports clinical staff, and meets the security standards a healthcare organization cannot compromise on.

Learn More About Healthcare →

Manufacturing

Keep multi-site operations connected with a cloud communications platform built for uptime, distributed workforces, and the complexity of a manufacturing environment.

Learn More About Manufacturing →

Government

Work with FedRAMP-authorized platforms and a partner who understands public sector procurement for faster deployment, less red tape, and no surprises.

Learn More About Government →

Financial Services

Implement compliant UCaaS and CCaaS for financial organizations that handle sensitive client data, with security standards built in from the start rather than reviewed after the fact.

Learn More About Financial Services →

Legal

Give attorneys the mobility and reliability they need, protect client confidentiality, and handle calls across every office on a platform built for how legal firms actually work.

Learn More About Legal →
Resources
CTPros Blog

How Better Routing Logic Improves Both CX and Agent Efficiency

PoC vs. Pilot: How to Test AI in Your Contact Center Without Overcommitting

Explore the Blog →

Case Studies

AI UCaaS Pro Sports, Casino & Hospitality Dialpad
Florida Panthers: Championship-Level Communications, On and Off the Ice

Healthcare Workforce Optimization AI UCaaS Zoom
Pompa Program: Transforming Call Intelligence with ZRA

Explore the Case Studies →

On-Demand Webinars

How to Use Digital Healthcare Contact Center Solutions to Enhance Patient Experience

What is the Best Strategy to Integrate Microsoft Teams and Telephony?

Explore the On-Demand Webinars →

White Papers

Artificial Intelligence Transforms the Contact Center

Improving Customer Loyalty With Omnichannel

Explore the White Papers →

Frequently Asked Questions

Answers to the most common questions about working with CTPros.

Explore FAQs →
About
- Locations
- Gartner
- News
- Careers
Locations

CTPros operates from Crystal Lake, Illinois and Indianapolis, Indiana with a 100% U.S.-based team supporting enterprise clients across the country.

View Our Locations →

Gartner

See what verified enterprise buyers say about working with CTPros on Gartner Peer Insights, with independent reviews from IT leaders who have been through the process.

View Our Gartner →

News

The latest from CTPros including partnership announcements, platform certifications, client milestones, and industry developments worth knowing about.

View Our News →

Careers

Join a nationally recognized cloud communications consultancy where the work is real, the clients are enterprise, and the team knows what it's doing.

View Our Careers →

Contact Us

Featured Posts

Why Specialized Support Matters After Go-Live

Blog

Why Specialized Support Matters After Go-Live

The implementation is complete. The platform is live. The project team has moved on.

Read More →

How to Use Digital Healthcare Contact Center Solutions to Enhance Patient Experience

Webinars

How to Use Digital Healthcare Contact Center Solutions to Enhance Patient Experience

Healthcare Principals with 50+ years of combined experience share practical Contact Center solutions that transform patient experience and drive loyalty.

Read More →

Artificial Intelligence Transforms the Contact Center

White Papers

Artificial Intelligence Transforms the Contact Center

Modernize Your Contact Center With AI Customers demand a lot out of today's contact centers. They expect contact centers to provide a variety of options outside of a standard phone..

Read More →

Case Studies

Pompa Program

See how CTPros helped Pompa Program transition from Gong to Zoom Revenue Accelerator, improve call scoring, reduce manual work, and strengthen HubSpot connectivity.

Read More →

Filters

How to Plan a Low-Disruption UCaaS Migration

May 04, 2026

How to Plan a Low-Disruption UCaaS Migration

A UCaaS migration can be technically successful and still feel like a failure. The licenses may be assigned, the platform may be functioning, and the

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Mitel Files for Chapter 11 Bankruptcy

Mar 25, 2025

Mitel Files for Chapter 11 Bankruptcy

If you’re using Mitel for your unified communications or contact center solutions, you’ve probably heard the big news: Mitel has filed for Chapter 11

Read More →

Mitel MiVoice Connect End of Life: The Risks of Staying Put

Nov 22, 2024

Mitel MiVoice Connect End of Life: The Risks of Staying Put

As you may be aware, the Mitel MiVoice Connect system is set to reach its end of life in December 2029. Continuing to rely on MiVoice Connect poses

Read More →

Building a Case for Cloud Part 2: The Executive’s Guide to Common Cloud Migration Challenges

May 23, 2023

Building a Case for Cloud Part 2: The Executive’s Guide to Common Cloud Migration Challenges

Leaders of organizations are well aware of the incredible benefits that cloud communications bring, like enhanced operational efficiency, improved

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Building a Case for Cloud Part 1: The Executive's Guide to Justifying Migration

May 12, 2023

Building a Case for Cloud Part 1: The Executive's Guide to Justifying Migration

With the benefits of cloud communications, it's no wonder more and more companies are migrating from their legacy phone systems. Besides cost savings

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Smooth Moves: 5 Steps to Make Your Cloud Migration Easier

Cloud Migration

Apr 11, 2023

Smooth Moves: 5 Steps to Make Your Cloud Migration Easier

Changing your entire communications infrastructure might seem like a daunting, time-consuming challenge. However, as cloud communications have become

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Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates

Jan 17, 2023

Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates

The migration process is a huge consideration when moving to a new cloud communications solution. It's one thing to choose a new system and quite

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Five Immediate Reasons You Should Move to Cloud

Cloud Migration

Nov 22, 2022

Five Immediate Reasons You Should Move to Cloud

Is your organization exploring a move to cloud-based communications? If not, maybe you should be. A recent study by Cavell Group states that the U.S.

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Who Shoulders the Responsibility for Your Cloud Communication Migration?

Nov 08, 2022

Who Shoulders the Responsibility for Your Cloud Communication Migration?

When it comes to adopting new cloud communications technology, it's not a stretch to think that the entire migration process, including deciding

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