Avaya has been in enterprise communications for decades — and a significant number of organizations are still running Avaya on-premise systems that were implemented years ago and are now due for modernization. CTPros works with Avaya clients at both ends of that spectrum: implementing Avaya Cloud Office for organizations moving to the cloud, and helping legacy Avaya on-premise clients assess their environment and plan the right migration path. Either way, the engagement starts with understanding what's in place before recommending anything.
CTPros configures Avaya Cloud Office environments to the specific structure of each client's organization — call routing, user provisioning, dial plans, voicemail, and the configuration decisions that determine whether the system works the way the business operates. Every implementation is handled directly by CTPros engineers with a dedicated project manager from kickoff through go-live.
For organizations running Avaya's contact center platform, CTPros handles the full CCaaS configuration — call flow design, workforce management, quality management, omnichannel setup, and reporting — so the platform delivers on its potential from day one.
Organizations still running legacy Avaya on-premise systems face a familiar set of challenges: aging hardware, shrinking support options, and a communications environment that wasn't designed for today's workforce. CTPros starts with a technology audit — mapping the existing Avaya environment, documenting dependencies, and identifying the right migration path — before any recommendation is made.
CTPros manages the full migration from legacy Avaya systems to a modern cloud platform — whether that's Avaya Cloud Office or another UCaaS/CCaaS solution that better fits the client's requirements. That includes porting and number management, integration rebuilds, and a structured cutover process that protects continuity throughout.
CTPros manages the integration between Avaya Cloud Office and the CRM and business platforms the client depends on — Salesforce, ServiceNow, Microsoft Teams, and others — so the Avaya environment connects to the tools the team already uses.
For clients who want continued expert support after go-live, CloudCare provides access to CTPros engineers for adds/moves/changes, call flow updates, break/fix resolution, and 24-hour mission-critical availability.
Avaya environments — whether cloud or legacy on-premise — need ongoing support to stay operational and optimized. CloudCare is CTPros' ongoing support program covering adds/moves/changes, call flow programming updates, break/fix resolution, vendor management, and 24-hour mission-critical availability. Most Avaya clients add CloudCare to their engagement
A common migration destination for organizations leaving legacy Avaya systems. UCaaS and CCaaS implementation and support.
UCaaS and CCaaS implementation and support for organizations evaluating Zoom as their migration destination.
Legacy on-premise communications support and migration planning for organizations navigating a similar end-of-life situation.
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