Zoom has been a Gartner Magic Quadrant UCaaS Leader for six consecutive years — and the platform covers more than video meetings. Zoom Phone, Zoom Contact Center, and AI tools like Zoom Revenue Accelerator are enterprise-grade products that require deliberate configuration, integration work, and ongoing support to perform at the level the platform is capable of. CTPros handles the full Zoom engagement: pre-sales scoping, platform configuration, integration buildout, go-live, and ongoing support through CloudCare.
CTPros configures Zoom Phone environments to the specific structure of each client's organization — dial plans, call routing, user provisioning, auto-attendant logic, and the configuration decisions that determine whether the phone system actually works the way the business operates. Every implementation is handled directly by CTPros engineers with a dedicated project manager from kickoff through go-live.
Zoom Contact Center is a growing CCaaS platform designed for organizations that want their contact center and UCaaS environment on a single vendor. CTPros configures the full contact center environment — call flow design, workforce management, quality management, omnichannel setup, and reporting — so the platform delivers on its potential from day one.
Zoom Revenue Accelerator is Zoom's AI conversation intelligence tool — providing real-time transcription, call summaries, deal risk indicators, and coaching insights for sales and customer-facing teams. CTPros configures Revenue Accelerator to the client's workflows and sales processes so the AI features generate actionable intelligence, not just data nobody looks at.
Zoom's integrations with Salesforce, HubSpot, Microsoft Teams, ServiceNow, and other business platforms require deliberate configuration to function correctly. CTPros manages the integration work — mapping data flows, configuring sync logic, and testing every connection before go-live — so the Zoom environment connects to the tools the team already depends on.
CTPros and Carahsoft partner to deliver Zoom UCaaS solutions to state, local government, and education organizations — including FedRAMP-authorized deployments for qualifying government entities. For SLED clients navigating Zoom procurement, CTPros manages the implementation side of the engagement from scoping through go-live.
For clients who want continued expert support after go-live, CloudCare provides access to CTPros engineers for adds/moves/changes, call flow updates, Revenue Accelerator configuration support, break/fix resolution, and 24-hour mission-critical availability.
Zoom environments evolve — users are added, call flows need updating, Revenue Accelerator configurations require refinement, and issues surface that need fast resolution. CloudCare is CTPros' ongoing support program covering adds/moves/changes, call flow programming updates, break/fix resolution, and 24-hour mission-critical availability. Most Zoom clients add CloudCare to their engagement. Pricing is 100% custom per client.
UCaaS and CCaaS implementation and support for organizations on or evaluating RingCentral's platform.
AI-powered cloud communications implementation and support across Dialpad's UCaaS and CCaaS products.
CCaaS implementation and support for organizations running or evaluating NICE CXOne as their contact center platform.
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