Dialpad is built around AI — real-time transcription, live coaching, sentiment analysis, and conversation intelligence are native to the platform rather than bolted on as add-ons. That makes it a strong fit for organizations that want AI embedded in daily communications from day one. It also means the implementation requires someone who understands both how the platform works and how the client's communications environment actually operates. CTPros handles the full Dialpad engagement: pre-sales scoping, platform configuration, AI feature setup, integration buildout, go-live, and ongoing support through CloudCare.
CTPros configures Dialpad's UCaaS environment to the client's organizational structure — call routing, user provisioning, dial plans, voicemail, and the configuration decisions that determine whether the system performs the way the business needs it to. Every implementation is handled directly by CTPros engineers with a dedicated project manager overseeing the process from kickoff through go-live.
CTPros implements Dialpad Contact Center for organizations that want their agent-facing communications, AI coaching, and customer interaction management on a single integrated platform. That includes call flow design, queue configuration, supervisor dashboards, quality management setup, and the AI features — real-time assist, live sentiment, and post-call summaries — configured to the client's workflows.
Dialpad's AI capabilities — real-time transcription, live coaching prompts, sentiment analysis, automated post-call summaries, and Vi (Dialpad's AI assistant) — are built into the platform but require deliberate configuration to deliver value in a specific client environment. CTPros configures AI features to the client's use cases and workflows so they function as genuine productivity tools from day one.
Dialpad integrates with Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk, and other business platforms — but those integrations require configuration to function correctly. CTPros manages the integration work so the Dialpad environment connects to the tools the team already uses without requiring custom development on the client's side.
For clients who want continued expert support after go-live, CloudCare provides access to CTPros engineers for adds/moves/changes, call flow updates, AI configuration refinements, break/fix resolution, and 24-hour mission-critical availability.
Dialpad environments need ongoing attention — AI configurations require refinement, call flows need updating as the business changes, and users are added and removed as the organization grows. CloudCare is CTPros' ongoing support program covering adds/moves/changes, call flow programming updates, AI feature configuration support, break/fix resolution, and 24-hour mission-critical availability. Most Dialpad clients add CloudCare to their engagement.
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