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RingCentral has been a Gartner Magic Quadrant UCaaS Leader for nine consecutive years — and what it can do for an organization depends entirely on how well it's implemented and supported. CTPros is certified on the full RingCentral platform and handles every phase of the engagement: pre-sales scoping, platform configuration, integration buildout, go-live, and ongoing support through CloudCare. The vendor delivers the platform. CTPros makes it perform.
CTPros configures RingCentral MVP environments to the specific structure of each client's organization — dial plans, call routing, user provisioning, and the dozens of configuration details that determine whether the system works well or just works. Every implementation is handled directly by CTPros engineers with a dedicated project manager from kickoff through go-live.
RingCentral's contact center platform requires the same deliberate configuration as its UCaaS product — call flow design, workforce management, quality management, omnichannel setup, and reporting. CTPros handles the full CCaaS deployment for clients running RingCentral as their contact center platform, including the integration work that connects the contact center to CRM and business platforms.
RingCentral's AI conversation intelligence tools — real-time transcription, meeting summaries, call coaching, and sales performance insights — require deliberate configuration to deliver value in a specific client environment. CTPros configures RingSense to the client's workflows and use cases so the AI features function as a genuine productivity tool, not a background feature nobody uses.
RingCentral's native integrations with Salesforce, HubSpot, Microsoft Teams, ServiceNow, and other business platforms rarely arrive working without deliberate configuration. CTPros manages the integration work — mapping data flows, configuring sync logic, and testing every connection before go-live — so the RingCentral environment connects to the tools the team already depends on.
RingCentral is one of the most common migration destinations for organizations leaving Mitel/ShoreTel. CTPros has guided clients through this specific migration path — assessing the existing Mitel environment, managing porting and number continuity, and configuring the RingCentral platform to replicate and improve on the Mitel capabilities clients depend on. If you're a current Mitel customer evaluating your next platform, CTPros has done this before.
For clients who want continued expert support after go-live, CloudCare provides access to CTPros engineers for adds/moves/changes, call flow updates, RingSense configuration refinements, break/fix resolution, and 24-hour mission-critical availability.
RingCentral environments aren't static — users are added, call flows need updating, integrations require maintenance, and issues surface that need fast resolution. CloudCare is CTPros' ongoing support program covering adds/moves/changes, call flow programming updates, break/fix resolution, RingSense configuration support, and 24-hour mission-critical availability. Most RingCentral clients add CloudCare to their engagement.
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