8x8's eXperience Communications Platform brings UCaaS and CCaaS together on a single platform — unified communications, contact center, and analytics in one environment. Getting that environment to perform requires more than a license activation. CTPros handles the full 8x8 engagement: pre-sales scoping, platform configuration, compliance setup, integration buildout, go-live, and ongoing support through CloudCare.
CTPros configures 8x8's unified communications environment to the specific structure of each client's organization — call routing, user provisioning, dial plans, voicemail, and the configuration decisions that determine whether the system works the way the business operates. Every implementation is handled directly by CTPros engineers with a dedicated project manager from kickoff through go-live.
8x8's contact center platform requires the same deliberate configuration as its UCaaS product — call flow design, workforce management, quality management, omnichannel setup, and reporting. CTPros handles the full CCaaS deployment for clients running 8x8 as their contact center platform, including the integration work that connects the contact center to CRM and business platforms.
HIPAA, PCI-DSS & FIPS 8x8 supports HIPAA, PCI-DSS, and FIPS compliance configurations — but those compliance frameworks require deliberate setup decisions that aren't defaults. CTPros has implemented 8x8 environments for healthcare and financial services organizations with compliance built into the configuration from the start, not reviewed after the fact.
8x8 integrates with Salesforce, Microsoft Teams, Google Workspace, ServiceNow, and other business platforms. CTPros manages the integration work — mapping data flows, configuring sync logic, and testing every connection before go-live — so the 8x8 environment connects to the tools the team already depends on.
For organizations moving from a legacy on-premise system or a previous cloud platform to 8x8, CTPros manages the full migration — environment assessment, porting and number management, configuration buildout, and a structured cutover that protects continuity throughout the transition.
For clients who want continued expert support after go-live, CloudCare provides access to CTPros engineers for adds/moves/changes, call flow updates, integration maintenance, break/fix resolution, and 24-hour mission-critical availability.
8x8 environments evolve — users are added, call flows need updating, integrations require maintenance, and compliance configurations need to stay current as regulations change. CloudCare is CTPros' ongoing support program covering adds/moves/changes, call flow programming updates, break/fix resolution, and 24-hour mission-critical availability. Most 8x8 clients add CloudCare to their engagement.
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