Moving to the cloud doesn't always mean leaving everything behind. Many organizations — particularly municipalities, multi-facility enterprises, and those running specialized equipment — have analog infrastructure that doesn't disappear when the phone system modernizes: fax lines, DECT phones, door buzzers, elevator phones, emergency dispatch systems. AudioCodes hardware bridges that infrastructure into the modern VoIP environment, and CTPros handles the configuration and deployment as part of the broader communications engagement.
CTPros configures AudioCodes session border controllers for organizations that need secure, managed connectivity between their communications platform and external networks — including Direct Routing deployments and environments where call traffic needs to be controlled, monitored, and protected at the network boundary.
Analog Telephone Adapters convert analog devices into VoIP-compatible endpoints, enabling organizations to keep working analog equipment — fax machines, DECT cordless phones, intercom systems, door buzzers, elevator phones — functioning within a modern cloud communications environment without replacing the physical hardware.
AudioCodes equipment is commonly used in municipal environments where communications systems need to integrate with 911, police, fire, and emergency dispatch infrastructure. CTPros has experience configuring AudioCodes deployments for municipal clients where this integration is a requirement, not an option.
For organizations migrating from on-premise PBX or legacy infrastructure, AudioCodes devices provide the technical bridge that allows legacy endpoints and analog lines to coexist with or transition to a modern cloud communications platform — extending the life of analog equipment without blocking the migration forward.
Legacy fax lines, specialty phones, and building infrastructure devices don't simply disappear during a cloud migration — they need to keep working. Organizations that don't account for analog integration during the planning phase discover the gap at go-live, when the elevator phone stops working or the fax line goes down.
Municipal organizations and facilities with public safety requirements can't migrate to cloud communications without ensuring emergency dispatch, 911 routing, and interoperability with police and fire systems remain intact. AudioCodes provides the hardware layer that makes that integration possible.
Organizations using Microsoft Teams for collaboration and requiring PSTN connectivity via Direct Routing need a properly configured SBC in the architecture. Misconfigured or underpowered SBC infrastructure creates call quality issues, routing failures, and security exposure. CTPros configures AudioCodes SBCs as part of Direct Routing deployments to prevent those problems from the start.
Hardware deployments need ongoing support — firmware updates, configuration changes as the broader communications environment evolves, and break/fix resolution when something stops working. CloudCare is CTPros' ongoing support program covering configuration updates, hardware maintenance coordination, break/fix resolution, and 24-hour mission-critical availability.
AudioCodes SBCs are commonly deployed as part of Microsoft Teams Direct Routing integrations. CTPros configures both as part of the same engagement.
AudioCodes hardware is often paired with RingCentral deployments where analog infrastructure or SBC requirements exist.
Organizations migrating from legacy Mitel or ShoreTel systems often have AudioCodes or similar analog infrastructure that needs to be accounted for in the migration plan.
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