Most enterprise organizations are already running Microsoft — Teams for collaboration, Office 365 for productivity, and in many cases Exchange for email. CTPros doesn't replace that ecosystem. Instead, CTPros integrates the UCaaS and CCaaS platforms it implements — RingCentral, Zoom, 8x8, NICE CXOne, and others — with the Microsoft environment, so communications tools work within the workflow the team already uses rather than alongside it.
CTPros configures integrations between the communications platforms it implements and Microsoft Teams — enabling voice, messaging, and contact center capabilities to surface within the Teams interface. This means staff can handle calls, collaborate, and manage customer interactions without switching between applications.
For organizations that require direct PSTN connectivity through Teams, CTPros configures Direct Routing as part of broader UCaaS or CCaaS engagements — connecting the communications platform to the Microsoft environment so voice calls route correctly through Teams where that's part of the architecture.
For organizations running Microsoft environments alongside legacy analog infrastructure — fax lines, DECT phones, door systems, elevator phones — CTPros uses AudioCodes ATA devices to bridge analog equipment into the modern VoIP and Microsoft-connected environment. This is particularly common in municipal and multi-facility deployments.
For clients who want continued expert support on their Microsoft-integrated communications environment, CloudCare provides access to CTPros engineers for configuration updates, integration maintenance, break/fix resolution, and 24-hour mission-critical availability.
Microsoft integrations within a UCaaS or CCaaS environment need ongoing attention — configuration updates as platforms evolve, integration maintenance as the Microsoft ecosystem changes, and break/fix resolution when something stops working. CloudCare is CTPros' ongoing support program covering configuration updates, integration maintenance, break/fix resolution, and 24-hour mission-critical availability.
UCaaS and CCaaS implementation and support, including Microsoft Teams integration.
UCaaS and CCaaS implementation and support across Zoom Phone and Zoom Contact Center, including Teams integration.
Hardware and SBC configuration for organizations integrating analog infrastructure and legacy systems into modern communications environments.
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