You're Not Alone: A Blueprint for Mitel End-of-Sale Migration

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Understanding the Impact of Mitel's End-of-Sale Announcement 

Mitel (formerly ShoreTel) has announced the End-of-Sale (EoS) for its MiVoice Connect platform; thus, businesses are reevaluating their communication infrastructure and strategies. 


Mitel defines End-of-Sale as the deadline to order a Mitel product through their point-of-sale system and also indicates when Mitel stops marketing and selling a product. July 6, 2024, is the EoS date for Mitel MiVoice Connect.   


As a Mitel Platinum Partner, we've helped hundreds of organizations migrate to a new cloud solution, guiding them through planning and execution. For most organizations, it can take at least 6 to 8 months and even longer for larger enterprises.  


Key Milestones 

July 6, 2024: End of New System Sales

Mitel will no longer accept new customers or contracts—although it might still be possible to order it through third-party resellers—and will continue to direct its resources (think support and staff reductions) elsewhere.     


December 31, 2024: End of Add-on Sales  

Mitel will no longer sell spare and repair parts, and their availability will dramatically decrease or potentially cease before then.   


December 31, 2028: End of Hardware Repair  

Mitel's repair facility officially closes and ceases coverage of product defects under their manufacturer's warranty.    


December 31, 2029: End of Technical Support  

All Mitel technical support will completely cease on this date.    


Why Migrate from MiVoice Connect? 

Remaining on a sunsetting system is a losing prospect. Failure to act could have dire consequences for your contact center operations and customers, subjecting your organization to: 

  • Cybersecurity Vulnerabilities: New patches (including Microsoft updates) to your operating system may render your system inoperable and unsupportable, causing you to be cut off from your customers. 

  • Poor Customer Support: As resources are directed away to more viable products, expect outsourced, subcontracted support resulting in delayed problem resolution, increased downtime, and ultimately, a negative impact on your business operations and customer experience.   

  • Lack of Scalability: Like any product nearing its End-of-Life, MiVoice Connect lacks the adaptability to meet growing or changing business needs and could push your workforce onto multiple disparate systems— a scenario that's far from efficient and could lead to operational confusion.  


The Solution Pathway 

Our team of in-house, U.S-based Technical Account Managers (TAMs) and Solution Architects are equipped to provide you with personalized and comprehensive guidance at every phase of your migration journey, including:  

  1. Audit Your Current System: The first step is understanding your existing setup, including everything from hardware to software and user needs.  

  1. Conduct Customized Vendor Demos: See first-hand how recommended systems work through tailored demonstrations that reflect your unique business needs.  

  1. Choose a Migration Path: The options are plentiful—Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Microsoft Teams and Telephony, or perhaps a hybrid approach tailored to your organization's needs—and we'll assess and recommend what's best for your organization.  

  1. Execute the Plan: Implementation is a critical phase, but it's made easier with expert guidance. We're with you from planning to go-live, ensuring a seamless transition.  

  1. Post-migration Support: The journey doesn't end once you've migrated. Ongoing support is crucial for continued success and performance optimization. CTPros CloudCare™️ offers a range of post-implementation services to keep your operations running smoothly.  


The Bottom Line 

While the End-of-Sale announcement for Mitel's MiVoice Connect may be alarming, it's also an opportunity for your business to upgrade and innovate. By choosing CTPros, you're gaining more than a service—you're securing a committed Mitel Platinum Partner in your organization's communications future. We've seen organizations suffer the consequences of staying on their sunsetting systems. Being cut off from your customers is a tough price to pay. That's why the time to act is now.  


Next Steps 

Connect with a migration expert today to learn more about our free implementation* offer on cloud migration services with CTPros.  


* Free Implementation with Express Install for companies with 100+ employees.  

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