Insight and updates on UCaaS, CCaaS, cloud migration, and more

Mitel has filed for Chapter 11 Bankruptcy. What does this mean? What do you need to do?

Recording calls presents an ever increasing amount of scrutiny and consideration. Are there legal requirements I need to follow? Will I go bankrupt paying for storage? Where should I store my recordings? What about HIPAA and ePHI?

With the ever increasing use of AI in our lives, get a glimpse into the use of AI and how it relates/interacts with unified communications, the two categories these AI applications fall into and what to consider in the future.

Explore the benefits of replacing physical phones with softphones. Realize all of the benefits including cost savings, roaming ability, ease of deployment and the added privacy they offer.

Sticking with MiVoice Connect after the EoL also poses risks to continuing system operation. Partners are moving away from supporting the platform so finding a competent and able to service partner is getting increasingly difficult.

End of Life MiVoice Connect is reaching the end. No upgrades means no new features, lack of stability and even lost productivity with chance for financial loss.

Dangers of continuing the MiVoice Connect premise system open a business to a multitude of security risks. No patching, no updates, outages and more.....

MiVoice Connect is reaching end of life. This three part series discusses the three most critical risks you should consider if you stick with this EoL platform.

Learning how to control your telecom expenses is crucial to maximizing your operational budget. Learn why Telecom Expense Management(TEM) is vital to your business and how you can effectively manage these expenses by overcoming challenges and obstacles that many businesses face daily.

If your business uses SMS to communicate with your clients or even potential customers, mobile carriers now require that you register with The Campaign Registry (TCR) by December 1, 2024. Learn who TCR is, what the requirements are for compliance, why this is necessary and how to enable your business to communicate effectively with SMS clients and customers.

We delve deeper into three critical aspects of our 15-step process that go beyond just negotiating prices for your UCaas/CCaaS renewals. These considerations will help you maximize value and stay ahead in the rapidly evolving technology landscape.

In the dynamic realm of AI-enhanced CCaaS, a 'set it and forget it' strategy is a misconception. The initial deployment and cutover are just the beginning. What follows is a continual process of adaptation and optimization.