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A RingCentral Certified Diamond Delivery Partner

Helping businesses grow with secure & reliable cloud communications 

  

Converged Technology Professionals is the only partner globally to earn the RingCentral Certified Diamond Delivery Partner designation. We also are the only global partner to obtain the RingCentral Expert Services Desk Partner affiliation. This translates to knowledge, experience and compassion when working with CTPROS. Our goal is to give you a top tier implementation while understanding your business wants and needs, being cost effective/conscious, while providing constant guidance and advice. Whether you are migrating from an aging premise system or wanting to add features/capabilities to your growing contact center, we've got your back.


Why being a RingCentral Diamond Delivery Partner and Expert Services Desk Partner matters

 

Expert Guidance: Certified partners provide specialized knowledge and expertise to help you choose and implement the best RingCentral solutions for your business.

Enhanced Support: Partners have access to a dedicated partner support line and a partner portal for resources and assistance.

Seamless Integration: Partners can help integrate RingCentral with your existing systems, ensuring a smooth transition and optimized workflows.

Training and Resources: Partners benefit from regional training events and a clear structure that provides a roadmap to upcoming features and product changes.

Integration Opportunities: Partners can develop their own integrations on the RingCentral platform using open APIs, allowing for automated workflows and seamless integrations.


RingCentral products at a glance

 

RingCX: A cloud-native, intelligent contact center solution that integrates RingCentral’s unified communications with advanced AI capabilities to streamline customer interactions.

RingEX: An evolution of the RingCentral MVP platform, designed to enhance the employee experience by integrating advanced AI capabilities across phone calls, SMS, meetings, and messaging. Key features include real-time call notes, messaging recaps, and generative AI search across conversations, making daily communications smoother and more insightful.

Ring Central Contact Center (NICE CXone): A cloud contact center through partnership with NICE CXone, which is tightly integrated with the company’s office product as a unified solution.

MS Teams Integration: A native platform integration with Microsoft Teams to enhance communication and collaboration by embedding RingCentral’s telephony features directly into the Teams application.

RingSense: An AI-powered platform that leverages generative AI and conversational intelligence to analyze conversations, providing insights into customer interactions, agent performance, and business trends. It aims to enhance productivity and business outcomes by turning conversation data into actionable insights.


RingCentral is one of our preferred UCaaS providers for the Mid and Enterprise Office and Contact Center markets. They are a Magic Quadrant Leader for UCaaS 9 years in a row and provide reliable, secure, and affordable phone and unified communications solutions for organizations worldwide.

To speak with one of our team members, please contact us today

If you're a current Mitel customer that's transitioning to RingCentral, click here to learn about our time and materials contract or a blocks of time provided by our certified engineers and support team.


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