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Blog Entries tagged as: omnichannel

  • 8x8 Partners with Genesys Cloud CX for Better Collaboration

    8x8 Partners with Genesys Cloud CX for Better Collaboration

    May 17, 2022
    Businesses today can't afford to only give one or two ways for customers to reach them. That is why 8x8 and Genesys are teaming up to create a robust contact center solution that can satisfy the increasing need of having multiple communication channels.
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  • How Self-Service Increases Efficiency for Your Contact Center

    How Self-Service Increases Efficiency for Your Contact Center

    Apr 19, 2022
    Time is valuable, especially in a high-volume call center. That is why your company should be utilizing self-service to keep highly repetitive tasks off of your agent's plates.
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  • 3 Ways Recent Acquisitions and Partnerships Enhance CCaaS

    3 Ways Recent Acquisitions and Partnerships Enhance CCaaS

    Feb 07, 2022
    You probably hear all the time that the communications industry experiences constant innovations, but what does that mean for you and your contact center agents. See what you could soon utilize by starting a cloud migration project today!
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  • Do Not Let The Great Resignation Gut Your Contact Center

    Don't Let The Great Resignation Gut Your Contact Center

    Jan 10, 2022
    Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.
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  • The 2022 UCaaS Preview Upcoming Trends in Unified Communications

    The 2022 UCaaS Preview: Upcoming Trends in Unified Communications

    Jan 07, 2022
    From the rise of hybrid work to many high-profile acquisitions, the communications industry went through a lot of changes in 2021. And with no signs of slowing, it is looking like 2022 will be full of exciting shake-ups as well.
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  • How Medical Practices Can Better Handle Days With High Call Volume

    How Medical Practices Can Better Handle Days With High Call Volume

    Dec 21, 2021
    When you think of a contact center, you likely don’t think of a hospital. But, that doesn’t mean that a healthcare provider couldn’t benefit from the tools that call center agents have. See why giving your medical workers advanced CCaaS functions could result in higher productivity and patient satisfaction.
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  • Is Voice Losing Relevance in the Contact Center - blog

    Is Voice Losing Relevance in the Contact Center?

    Nov 09, 2021
    Today's contact centers consist of many tools outside of the usual phone call. Customers expect you to have a channel that appeals to them like web chat, SMS, email, and so on. If your contact center agents are only relying on voice communication it is time to look at upgrading to a modern contact center solution!
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  • Modern Cloud Contact Centers Are the New Customer Service Initiative

    Modern Cloud Contact Centers Are the New Customer Service Initiative

    Oct 26, 2021
    A company's contact center is one of the first encounters many potential customers will encounter. That is why it is important to provide a variety of experiences that caters to the wants of the customer. This includes the tools that allow your agents to carry out these more personalized communications.
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  • The Technologies Empowering the Modern Cloud Contact Center

    The Technologies Empowering the Modern Cloud Contact Center

    Oct 18, 2021
    Almost every industry has been impacted by the rapid innovation of communication technologies. From checking your bank accounts on your phone to being able to speak to your doctor over video chat from the comfort of your home, the way we communicate has gone through a massive shift.
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  • Leaving the Circus of Juggling Multiple Vendors

    Leaving the Circus of Juggling Multiple Vendors

    Oct 12, 2021
    Traditionally, if you wanted a communication solution that had a variety of features you would need to piece it together through multiple vendors. This resulted in a lot of implementation and training for an end product that felt disjointed and frustrating. Today, unified communications prevents this headache by packaging all of the necessary modern tools on one easy-to-use platform.
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  • How Workforce Optimization Works Within the RingCentral Platform

    How Workforce Optimization Works Within the RingCentral Platform

    Sep 30, 2021
    There is a lot to juggle with modern contact centers. Workforce optimization tools aim to make processes easier like determining if you have enough agents, how well your team is performing, and so much more. See what benefits WFO can bring to your organization.
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  • How Video is Evolving Customer Service Environments

    How Video is Evolving Customer Service Environments

    Aug 31, 2021
    From customers wanting a more personalized experience to employers looking for better ways to train their employees, video chat has proven to be a solution to many communication problems. See how you can improve every area of your customer service environment through a highly engaging video platform.
    Full story
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