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Blog Entries tagged as: business

• 

  What Agentic AI Means for Customer Experience Leaders

  Sep 08, 2026

  Agentic AI goes beyond assistance by independently completing defined tasks across connected systems. Success depends on strong data, integrations, security, governance, and human oversight, not just rapid adoption. The best initial use cases are predictable, high-volume interactions, while complex situations will continue to require human judgment.

  Full story
• 

  Who Shoulders the Responsibility for Your Cloud Communication Migration?

  Nov 08, 2022

  Migrating your communications to the cloud is a massive IT project, but that does not mean your IT team should do it alone. See who all needs to be involved when moving to the cloud.

  Full story
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  Is Mitel's Cloudy Messaging Causing You Confusion?

  Nov 02, 2022

  News out of Mitel has been, to put it lightly, confusing recently. See what all of these recent updates mean and how your business should be responding to the upcoming changes.

  Full story
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  Hidden Benefits of Moving from Mitel to RingCentral

  Oct 11, 2022

  If you are a current Mitel customer looking to make a move to the cloud, you are running out of time to select a provider. See what option is best for your business to make the switch to UC.

  Full story
• 

  What Are Professional Services and Why Do You Need Them?

  Sep 27, 2022

  A company's needs often change. For that reason, Professional Services are often needed to tweak your communications system to respond to these changes.

  Full story
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  Can Cloud Communications Save Your Business Money During an Economic Downturn?

  Sep 20, 2022

  When facing an economic downturn, it may be tempting to stick with a solution that just works. But, making the switch from on-prem to cloud-based communications could be what your business needs to come out on top.

  Full story
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  Nine Questions to Ask Your Mitel Support Partner About Moving to the Cloud

  Sep 06, 2022

  Selecting the right Mitel Support Partner is one of the biggest factors in having a smooth transition to the cloud. Make sure you make the correct choice by looking over these 9 important questions.

  Full story
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  Our Top 5 Benefits of Guiding UC Vendors on Your Behalf

  Aug 30, 2022

  It may seem counter-intuitive but, there are many reasons to NOT work directly with the vendor you are purchasing from. See how working with a trusted partner instead can present many more benefits to your next UC implementation.

  Full story
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  Five Major Benefits of Modern Outbound Dialers

  Aug 16, 2022

  Outbound dialers present many benefits to your contact center including increasing agent productivity and improved reporting. See how else your contact center could benefit from this often overlooked software.

  Full story
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  Where Technology Brokers Go Wrong in UC Projects

  Aug 11, 2022

  What are technology brokers and should you partner with one for your next big IT project? See why that may not be the best idea for your organization.

  Full story
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  The Worrying Trend of Private Equity UC Acquisitions

  Aug 09, 2022

  UC companies are constantly being bought up by private equity firms. This may not seem like something that would impact your organization directly, but it most certainly does.

  Full story
• 

  Four 8x8 Features that Improve the Customer Experience

  Jul 26, 2022

  When customers call your business they are looking to have a seamless and easy experience. Luckily, 8x8 meets these expectations with many customer experience-focused features.

  Full story