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Blog Entries tagged as: Converged Technology Professionals

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  What is Agentic AI? The Future of Contact Center AI Solutions is Here

  Dec 01, 2025

  Agentic AI is an autonomous, decision-making system that independently plans and executes complex workflows across communication platforms, significantly enhancing efficiency and customer experience in contact centers and unified communications by transforming AI from reactive content creators into proactive digital colleagues capable of end-to-end resolution and administrative automation, as exemplified by NiCE's acquisition of Cognigy and its integration into leading CCaaS and UCaaS solutions.

  Full story
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  Why Your RingCentral Contact Center Needs Specialized Contact Center Support

  Sep 02, 2025

  So you've invested in a powerful contact center platform, what now? This blog discusses the challenges organizations face after deploying RingCentral Contact Center (RCCC) powered by NICE, and introduces CloudCare by Converged Technology Professionals as a specialized support solution.

  Full story
• 

  How to Streamline Cloud-Calling and BYOC Implementation

  Nov 16, 2022

  Migrating to a digital communications environment is not a one-size-fits-all solution. See what your company should consider before taking on this project.

  Full story
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  Is Mitel's Cloudy Messaging Causing You Confusion?

  Nov 02, 2022

  News out of Mitel has been, to put it lightly, confusing recently. See what all of these recent updates mean and how your business should be responding to the upcoming changes.

  Full story
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  Broken Promises from Communications Vendors: A Cautionary Tale

  Oct 25, 2022

  Migrating to the cloud is already a difficult process as is. The process becomes nearly impossible when the sales rep on the other end of the deal is providing misinformation.

  Full story
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  Here's Why Contact Center and UC Are Better Together in the Cloud

  Oct 18, 2022

  Migrating to the cloud and migrating to a unified communication solution (UC) is full of positives. But, when also paired with cloud contact center, the benefits to performance and cost savings really show.

  Full story