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Insight and updates on UCaaS, CCaaS, cloud migration, and more

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  • What Do You Get from On-Premise PBX Support Contracts?

    RingCentral Partners with Verizon to Serve Enterprise UCaaS Clients

    Jul 27, 2021
    It was recently announced that Verizon Business, with their best-in-class network, is partnering with UCaaS leader, RingCentral. This collaboration will provide large businesses and enterprises with cloud-based tools and allow for a more seamless implementation of a hybrid work strategy.
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  • What is Proof of Concept in Telecommunications?

    Jul 20, 2021
    Traditionally, a Proof of Concept (PoC) could only be conducted after buying and implementing a lot of physical hardware. But with cloud-based communications technology, you can more seamlessly perform a PoC because everything that your team would need to test is held off-site and is easy to run experiments on before making your final decision.
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  • The Importance of Employee Training for Unified Communications

    The Importance of Employee Training for Unified Communications

    Jul 12, 2021
    There is a lot more that goes into a cloud migration than just replacing your old communication system with one of the modern cloud-based options. If your employees are not properly trained in how to use the new technology, your IT team will be bogged down with an endless number of inquiries and the benefits that you were expecting to see would be outweighed by your team's confusion.
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  • Federal Government Plans to Make Over 2M Employees Permanent Work from Home

    Jun 29, 2021
    When companies were forced to implement remote working strategies in the face of the COVID-19 pandemic, many thought it would just be temporary. But when the year dragged on it became apparent that working from home may become the norm. This idea has been further strengthened with the US government recently creating plans for making 2 million employees permanently remote. See what this massive shift could mean for your business!
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  • How Does Skills-Based Routing Reduce Call Center Workloads

    How Does Skills-Based Routing Reduce Call Center Workloads?

    Jun 22, 2021
    Skills-based routing aims to prevent the all too common customer service issue of the caller having to repeat themselves. With skills-based routing, you can get the right agent on the phone the first time, prevent wasting the time of everybody on the call and provide a far better experience for the customer. See what else you can utilize with this addition to your call center!
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  • 4 Ways UCaaS Can Empower FinTech Brands

    4 Ways UCaaS Can Empower FinTech Brands

    Jun 15, 2021
    Fintech is a young and exciting industry that is experiencing massive growth recently with banking becoming more and more digital. This new, technology-centric form of finance can be taken even further by utilizing an innovative cloud-based communication solution, UCaaS. See how combining Fintech & UCaaS can bring your financial organization to the next level!
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: Mitel offers Free DVS License to Store Voicemails Off of HQ Server

    Jun 14, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Partner we are letting you know about Mitel offer for a free Linux DVS license when transferring voicemail storage off of the HQ Server.
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  • CT-Pros Mitel Minute Update

    Mitel Minute Update: How the FCC 988 Dialing May Impact You and 10-Digit Dialing

    Jun 14, 2021
    Another Mitel Minute Update by Converged Technology Professionals! As a Mitel Platinum Partner we are publishing the latest news regarding the FCC procedures for dialing the National Suicide Lifeline and how this impacts Mitel users.
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  • Who’s In Your Corner When a Migration Turns Ugly

    Who’s In Your Corner When a Migration Turns Ugly?

    Jun 08, 2021
    When you partner with Converged Technology Professionals you will never be left to fend for yourself when something goes wrong. We make sure every part of your IT project is executed correctly and that any issue is resolved promptly. In this article, our Program Manager, Stephen Doerr, talks about how we fight to make sure our customers' experience is nothing short of excellent.
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  • The Value of Data Analytics in Cloud Contact Centers

    The Value of Data Analytics in Cloud Contact Centers

    Jun 08, 2021
    When it comes to contact centers, there is no shortage of data that can be collected. But how do you handle such a large amount of data and what is the importance of keeping it organized? See how modern CCaaS solutions can help you better manage a contact center with its robust analytics features!
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  • Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers

    Why is Sentiment Analysis a Growing Trend in Cloud Contact Centers?

    Jun 06, 2021
    To provide an excellent customer experience, your business must keep its eye out for anywhere a customer could leave feedback. This could be anything from a call into your contact center to a comment left on one of the many popular review sites. The way to stay on top of all of this communication is through sentiment analysis. See what this exciting technology can do to boost your customer experience!
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  • Network Considerations When Planning a Cloud Migration

    Network Considerations When Planning a Cloud Migration

    Jun 01, 2021
    Cloud communications come with many modern day functionalities that your business could benefit from, but migrating to the cloud is not as easy as it may seem at first. There are a ton of considerations to make when moving away from an on-prem PBX system, including if your network can handle it. See what you must take into account before moving to the cloud.
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