Hybrid PBX

Hybrid PBX — A Tiered Approach to Cloud Communications

For many organizations, the path to cloud communications is a complex topic. Maybe you’ve made a significant on-prem investment, but you can also see the value of a mobile workforce that can collaborate from anywhere. This may seem like a common challenge in the enterprise world, but it doesn’t have to be.

A hybrid approach allows you to continue utilizing your existing PBX infrastructure while also building out cloud-based collaboration tools that empower your workforce today and provide long-term competitive advantages for the future. Converged Technology Professionals is a nationwide leader in planning, deploying, and managing hybrid communications technologies such as cloud contact centers and office collaboration tools.

As an established Mitel Platinum Partner with unique relationships with RingCentral and other outstanding cloud vendors, we have decades of experience providing consultation, guidance, and IT expertise to enterprise-level organizations. Call us today to learn more about hybrid and how it may fit into your organization's PBX communications.

Keep What You Love, Upgrade the Rest

The beautiful thing about a hybrid communication system is that you gain cloud collaboration tools today while also taking advantage of your existing PBX. This simplifies deployment, is highly cost-effective, and allows you to embrace the cloud at a pace that makes sense for your organization.

Phase Out Obsolete Hardware

If you’ve hesitated to upgrade your on-premise PBX due to legacy switches or hardware configurations, a hybrid approach can phase out those technologies while maintaining internal call extensions and desk phones as needed. With hybrid, the options are limitless.

The Right PBX Tools for Every Employee

Hybrid also offers a significant advantage for your workforce since it’s completely customizable down to the user level with the ability to scale. Team members on the go can receive softphones that can be accessed from anywhere, on any device, with features like talk, text, video, and file sharing.

Cloud Contact Center

Your service team can also take communication to the next level with a unified, omnichannel cloud contact center experience. From advanced call routing to custom menus, simplified management, and powerful analytics, you’ll empower customers to receive faster, more beneficial outcomes.

OUR COMMITMENT TO YOU