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Soundbyte: Can RingCentral's Advanced IVR
Streamline the Customer Experience? (1:48)

Webinar soundbyte from full webinar:  Next-Gen Contact Center Agents: RingCentral Contact Center

In this soundbyte, Chris Frey expresses one of his biggest pet peeves of having to repeat information when calling into contact centers, and wants to know if RingCentral captures data through their IVR system to give agents the data they need without forcing callers to repeat what they've already submitted. 

  • Christopher DeLeon, RingCentral
  • Chris Frey, Converged Technology Professionals
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