Elevating Success in CCaaS and UCaaS: The Strategic Promise of Cloud Care

In the nuanced realms of Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS), the rapidly evolving demands and technological advancements have underscored the need for more than just transactional vendor relationships. Clients in these sectors face unique challenges that require specialized, strategic support—a gap increasingly evident amidst industry shifts. Enter CloudCare: a bespoke solution designed to navigate these complexities by offering strategic partnership and deep industry insights, tailored specifically to the CCaaS and UCaaS landscapes.

We are Your Trusted Source for Support

We want to become your trusted, go-to source for support by using an above-and-beyond approach that puts our customers at the center of everything we do.

Need UCaaS or CCaaS help? Networking support? How about training? We’ve got you covered — discover how Converged Technology Professionals can help your phone and business communications! Contact us to learn more about our CloudCare support services.

Submit a Ticket

Encountered an issue with your RingCentral, Talkdesk, Zoom, Dialpad or Mitel (formerly ShoreTel) systems? If you’re an existing customer, use the online support portal to submit support tickets for our industry experts to review, evaluate and assist. Curious about current ticket progress? Use the portal to easily view your existing support tickets.

Remote Support

Use our remote support (previously Help Me) to work with one of our tech members in a remote session. This is a great way to access help on demand — our experts can help solve simple complex issues and improve your ability to handle similar problems down the line. Click here to begin.

Training Resources

If you want access to the latest manuals and help tutorials for reference, please visit our Training Resources page to view pdfs and videos. As part of our commitment to ongoing UCaas/CCaaS support, we make it easy to find the documents you need, when you need them.

If you require professional assistance or IT network consulting, don't hesitate to contact us — we’re always happy to provide expert support.

E-Training

We also provide remote online training for IT engineers who need assistance learning UCaaS, CCaaS or network applications. Our extensive professional experience and systems knowledge can get your teams up to speed and help your business make the most of your deployments.

If you would like to request training assistance, please contact us.

Redefining Customer Success in CCaaS and UCaaS

As the CCaaS and UCaaS industries continue to evolve, the need for strategic, consultative partnerships has never been more critical. Cloud Care emerges as a solution specifically designed to meet this need, offering CCaaS and UCaaS clients a partnership that transcends transactional service models. By focusing on tailored strategies, proactive innovation, and strategic alignment with business objectives, Cloud Care is redefining what it means to achieve success in the complex and dynamic landscapes of CCaaS and UCaaS.