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Mitel Partner

We Provide Unified Communications
& Professional Services Support
for Your Business!

At Converged Technology Professionals, it’s our goal to provide a level of support and service that exceeds the average IT partner relationship. It’s what sets us apart as a Mitel and ShoreTel support partner, and what gives your business a boost over the competition with a communications solution built for today and the future.

We are Your Trusted Source for Support


We want to become your trusted, go-to source for support — your “VoIP Swami” — by using an above-and-beyond approach that puts our customers at the center of everything we do.

Need Mitel help? ShoreTel support? VoIP training? We’ve got you covered — discover how Converged Technology Professionals can help your phone and business communications! Contact us to learn more about our Mitel support services.

Submit a Ticket

Encountered an issue with your Mitel (formerly ShoreTel) VoIP systems? If you’re an existing customer, use the online support portal to submit Mitel and ShoreTel support tickets for our industry experts to review, evaluate and assist. Curious about current ticket progress?  Use the portal to easily view your existing support tickets.

Remote Support

Use our remote support (previously Help Me) to work with one of our tech members in a remote session. This is a great way to access Mitel help on demand — our VoIP experts can help solve simple complex issues and improve your ability to handle similar problems down the line.  Click here to begin.



Training Resources

If you want access to the latest manuals and help tutorials for reference, please visit our Training Resources page to view pdfs and videos. As part of our commitment to ongoing Mitel and ShoreTel partner support, we make it easy to find the documents you need, when you need them.  

If you require professional assistance or IT consulting, don't hesitate to contact us — we’re always happy to provide expert Mitel support.


We also provide remote online training for IT engineers who need assistance learning Mitel or network applications. Our extensive professional experience and VoIP systems knowledge can get your teams up to speed and help your business make the most of VoIP deployments.

If you would like to request training assistance, please contact us.


Your Mitel and ShoreTel Support Partner

In addition to providing single point of contact Mitel support for our customers, we also offer built-in expertise with comprehensive ShoreTel Connect support and assistance. This provides multiple advantages for your business, including:

  • Peace of mind: Encounter a problem? Need assistance with deployment, integration or performance? Don’t worry — our experts are here to help.
  • Reduced downtime: As a Platinum support partner for Mitel, we have the skills and knowledge to improve VoIP reliability and reduce total downtime.
  • Better training: In addition to offering best-of-breed Mitel support, we want to help your IT teams feel more confident with VoIP deployments. Our comprehensive training streamlines the process and helps boost VoIP impact.

Our services don't stop once you become a client.  With a customer-first philosophy we make sure to always offer the best service and support whenever you need it.  It's important that you know we are always here for you. 

Contact Us