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Sound Bite: How Does Converged Technology Professionals Help Mitel Customers Migrate to the Cloud? (2:37)

Webinar sound bite from full webinar: Mitel to RingCentral Roundtable Discussion

Featuring

  • Chris Frey, Converged Technology Professionals

 

 

 

Video Transcription

Chris Frey:

The first step is engineering review similar to a cloud discovery session, same individuals, but looking through a different lens so in the case of doing an engineering review, we still want to gain remote access to the system, we still want to look at things like complexity, assets, get a good feel for the business, but at the same time we want to look at, are there any initial issues or problems that need to be addressed often today?

And some of you may know of this, there's been a voicemail issue that has been problematic with the ShoreTel PBX for a number of years. And what we've identified as the... Mitel itself has come out and stated adding another server, adding more servers to the mix will ease the load and allow the system to work properly often with customers coming to us, they have that problem, that's first thing that we want to do is get them to a stable position if at all possible.

What most customers are faced with the challenges are that they want all these things to coincide at the same time. I want my SIP or my PRI contract to end at the same time that my support at contract ends at the same time that my cloud contract starts.

And, historically that's been very difficult, they've all overlapped and businesses have had to either put themselves at risk by having a gap or they have to overspend, six months extra support, six months extra PRI. We are trying to help make this easy, take some of the risk out of the business so we can provide flexible support terms for customers looking to make a transition to a cloud solution. 

In some cases, we still may offer that typical one year agreement with through Mitel, for example, municipality, and you need to have every avenue at your disposal should you have a problem, but for many customers, we can do our own version of support where we'll provide the maintenance and warranty on the hardware and do our best to keep the system static as is, run as best as it can

So again, we could do flexible agreements in order to get people over the hump from point A to point B. 

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