Video Transcription

Chris Frey:
Do you feel that there's any risk for customers to stay on the Connect platform?

Frank Skiffington:
I'd say no. I mean, as long as the MiVoice Connect system is meeting the customer's business needs and their own active support, you can minimize risk by keeping the software up to date. We have regular cadence of security updates. That started with our 19.2 release a couple of years back. Security-conscious customers should be staying current via the latest release anyway as and when it's posted. We are currently on 19.3 service pack one and we'll have service pack two out next month, Chris.

Chris Frey:
How about from a feature release standpoint? We've seen in the past the cadence or the amount of releases shorten over time and the feature set shorten over time. What can we expect for future releases?

Frank Skiffington:
Well, we're working towards 20.0 release, which is going to be in the first half of 2023. That will bring a number of enhancements including CloudLink chat for desktop and mobile clients along with things like push notification support for mobile clients. We continue to expand the range of endpoints and devices that are supported, including Wi-Fi and subdev handsets and all the latest 6900 series desk phones, whether it's the 6900 or the 6900w sets.

20.2 will support all of those. There's also a new version of MySQL Database along with updates to third-party software that's incorporated in the MiVoice Connect product. Yeah, although we've announced an end of support, we're continuing to release enhancements for the product. It's kind of in keeping with what Mitel do and have always done really is not to leave any customer behind and make sure that they're backward compatible for as long as possible.