Video Transcription
Chris Frey:
You mentioned handsets. That leads into my next question. For years, we deployed the IP230 handsets and customers that stayed on for the long haul, many upgraded to newer-style phone. I know that we have personally deployed immense amount of the 400 series IP phones. The IP485 was a really nice color phone that everybody liked. Is there a plan to make that available to the RingCentral platform?
Frank Skiffington:
Okay. We're working really hard to get the IP 400 series certified and supported on RingCentral. The testing is going really well at the moment, it's nearing completion and the plan is to have that completed by December of this year on the 400. The plan is to get the IP485, the IP480, the IP480G certified and supported in December. The support for the 420... I'm trying to remember all the numbers here, 420 and the 420G, they've got smaller installed bases that will probably come in the second half of 2023.
Yeah, the focus for us is to get that 400 product certified and supported on RingCentral. We already have got most of the more modern desktop sets that we sell supported and certified on RingCentral. The 6900 series, the new 6900w models, all the 6800 models are supported. It's really a question of the 400 is next on the list.
Yeah, we appreciate there is a big installed base of MiVoice Connect customers with the 400 series sets and we want to try and get them certified and approved to get transitioned across. Or you could, dare I say it, buy new handsets. It's always an option.
Chris Frey:
We've had a lot of customers that have moved to new handsets, but the chip shortage and global supply issues are real and continue to be real. Hopefully 2023 brings about some better-
Frank Skiffington:
Yeah. We've not really seen that as much. We've been fairly prudent in our management of that, Chris, and it's not something that we've had a problem with. Even leaving Q3, the chaos at the end of the quarter, we managed to get all orders fulfilled through our channel partners and distributors. I know a lot of people are seeing that and hearing that, but we are not really seeing that as a problem at the moment.