Mitel Platinum Partner & Reseller
Your Leading Mitel Support Partner for Business Communications
Converged Technology Professionals has earned the status of being a Mitel Platinum partner. We have extensive experience helping businesses and contact centers develop full scale solutions as their Mitel support partner.
Mitel is a leading global UCaaS provider who in 2017 acquired ShoreTel along with the ShoreTel 14.2 and Connect PBX. We help businesses maximize their investments from their onsite PBX which is now the current Mitel MiVoice Connect phone and unified communications platform.
If you would like to speak with us to discuss available partner support options that will fit your needs, including time & materials or pre-paid blocks of hours, please contact us today!
MORE THAN A Mitel Support PARTNER
There are plenty of Mitel vendors and support partners from which to choose, so what sets us apart? When businesses come to us to be their Mitel IT partner, that's what they get, an actual partner that’s dedicated to their success. Here at Converged Technology Professionals, we are not your generic IT and phone supplier that processes order requests and leaves the majority of the work for you to figure out.
We are your go-to Mitel partner for consulting, feedback, analysis, networking, configurations, sales orders, upgrades, and other important needs specific for your business. We pride ourselves on quickly providing answers on any of your Mitel-related challenges and also proactively suggesting steps to increase your long-term stability and reliability.
Our team has been providing stellar Mitel support and service for decades for large enterprise organizations, professional sports teams, medical practices and hospitals, government agencies, school districts and many other business segments.
We Truly Understand Your Business Communications Needs
As your Mitel support partner, we look at your business with a deep understanding of best practices and infrastructure requirements. Our years of experience enables us to take into consideration your business requirements and strategic goals that need to be met.
The stand-out difference between Converged Technology Professionals and other Mitel resellers is our commitment to being a hands-on extension of your IT department and leadership teams; we take the time to get to know your brand, work with your leadership developing best practices and ensuring your Mitel PBX is operating smoothly for all your business needs.
By partnering together, you will also receive personal consultative advisement and guidance about your Mitel solutions roadmap for now and for the future. We’ll work with you to ensure your business is equipped with the right set of communication and collaboration tools that will empower your employees, service your customers, and maximize your ultimate success.
A Mitel Partner That Understands Your Challenges of Today
We have customers that have a national and/or global presence, with hundreds of locations tied together for a seamless “in-house” Mitel PBX network. With the growing popularity of remote work environments, customers are also turning to us for guidance to make it possible for employees to work from home or the office as needed.
Each of these instances requires increased flexibility on your Mitel network to meet modern enterprise challenges, which is where our certified engineers and solutions experts excel within your industry.
Together we work to build a logical, practical and strategic plan for helping your business achieve the reliability and flexibility it needs whether its migrating to the cloud, staying on-premise with your Mitel solutions or incorporating a hybrid approach.
We’ve helped some of our customers deploy a cloud contact center solution on top of their Mitel PBX, while others remain strictly Mitel on-prem or cloud. Our team does not believe there’s a single “best path” since every organization is different with unique challenges and goals.
Mitel Support for National & Global Businesses
As your Mitel PBX partner, we will treat you no different than some of our largest brands and organizations we support from Jefferson County Public Schools to Brunswick and the Milwaukee Brewers. You can check out our customers here and read their success stories:
Additionally, the Mitel support you receive is from our experienced network engineers
that are both ShoreTel and Mitel certified. They are dedicated to superior customer service and support, along with a genuine desire to ensure your systems are operating at optimal performance.
Understanding Mitel Support Plans
As your partner, we will make sure your support plan is appropriate for your business goals. Our Mitel support plans are offered in 1-, 2- and 3-year agreements.
You’ll want to contact us for a quote if you are looking to for a new partner, (called a Change of Partner) and ask about potential buy-out options of your current contract. You have the option to choose one of our support plans where we provide the support directly for you, or you can choose Enterprise Support where we’re your Mitel partner for guidance and planning, but you communicate directly with Mitel for direct vendor support.
The types of plans we offer are:
Time and Materials (T&M) - billed on a per-project, as needed basis, where your PBX support is provided by our team of support engineers.
Standard plans (not T&M) - billed as direct, anytime PBX support that’s provided directly from our certified engineers and industry consultants.
Blocks of time- billed in advance for any future projects or support requirements, with service provided by our in-house engineers and support team.
There’s a lot to consider when choosing the right Mitel support plan because we want to make sure you are getting the appropriate level of service your business need. We’ve found that many potential clients reaching out to us do not have sufficient levels of support, often overpaying for a comprehensive plan they don’t need. In other cases, they may not have enough Mitel support- our goal is to provide you the ideal amount for where your business is at today.
For example, not all of our enterprise clients choose Mitel’s Enterprise Support because they know that our engineers are acutely familiar with their PBX configurations and infrastructure; they’d rather have our team handle troubleshooting, maintenance, and support internally at a much more attractive price point. This level of intimate knowledge and understanding can be a huge benefit for delivering faster resolutions.
We are very grateful that we have CT-Pros as our Mitel partner. They are hands down my favorite partner to work with, and I cannot speak highly enough of them. Their expertise with our products and services helped us think through all of our options so that we could come to the right decision.
Eric Chapman, CAN/AM
A Mitel Partner Focused on More Than Your PBX
Our team is more than a group of engineers, we are consultants and project managers with years of industry experience. That allows us to look at your business holistically and make recommendations that other Mitel dealers wouldn’t realize. We understand your communications infrastructure, your contact center goals, your future plans and what is most important to you. We’ll work together to make sure those goals are met, whether it’s integrations with 3rd parties, improved workflows and call routing, or even customized training for your employees or IT Administrators.
Additionally, Converged Technology Professionals has strategic relationships with several of the top hardware vendors in the country to source and ship necessary parts and materials much faster than other partners. We offer overnight shipping on millions of SKUs to give you added peace of mind.
EASILY COLLABORATE NO MATTER WHERE YOUR EMPLOYEES ARE LOCATED
No matter where your workforce is located, you can give your team the right collaboration and communication tools on your Mitel PBX. From audio, web, and video conferencing options to secure applications, we are a trusted Mitel Platinum Partner that makes it easy to align the right collaboration solutions for your company’s specific goals and needs. Contact us today to learn more about our Mitel Support plans or to get started with a Mitel change of partner process.
If you're comparing Mitel resellers or would like to learn more about Mitel solutions, contact us today for a free consultation!