There are plenty of Mitel vendors and support partners from which to choose, so what sets us apart? When businesses come to us to be their Mitel IT partner, that's what they get, an actual partner that’s dedicated to their success. Here at Converged Technology Professionals, we are not your generic IT and phone supplier that processes order requests and leaves the majority of the work for you to figure out.
Our team has been providing stellar Mitel support and service for decades for large enterprise organizations, professional sports teams, medical practices and hospitals, government agencies, school districts and many other business segments.
As your dedicated Mitel/ShoreTel support partner, we would start our relationship by conducting a full PBX audit to determine if there are any hardware or software deficiencies within your platform. Then we’ll work with your IT team to eliminate potential problems for maximum stability and reliability. Our team takes these extra steps up front because we are not your average Mitel/ShoreTel partner; we take a hands-on approach to work alongside you for all your communication needs.
A Mitel Partner That Understands Your Challenges of Today
We have customers that have a national and/or global presence, with hundreds of locations tied together for a seamless “in-house” Mitel PBX network. With the growing popularity of remote work environments, customers are also turning to us for guidance to make it possible for employees to work from home or the office as needed.
Several of our more prominent enterprise clients have complex Mitel/ShoreTel deployments that incorporate hundreds of physical locations across the nation or the entire globe. Others like the Milwaukee Bucks or JCPS, one of the nation’s largest school districts, have unique organizational needs that require the ideal blend of on-premise and cloud technologies.
Additionally, the Mitel support you receive is from our experienced network engineers that are both Mitel and ShoreTel certified. They are dedicated to superior customer service and support, along with a genuine desire to ensure your systems are operating at optimal performance.
As your partner, we will make sure your support plan is appropriate for your business goals. Our Mitel and ShoreTel support plans are offered in 1-, 2- and 3-year agreements. You’ll want to contact us for a quote if you are looking to for a new partner, (called a Change of Partner) and ask about potential buy-out options of your current contract. You have the option to choose one of our support plans where we provide the support directly for you, or you can choose Enterprise Support where we’re your Mitel/ShoreTel partner for guidance and planning, but you communicate directly with Mitel for direct vendor support.
The types of plans we offer are:
-
Time and Materials (T&M) - billed on a per-project, as needed basis, where your PBX support is provided by our team of support engineers.
-
Standard plans (not T&M) - billed as direct, anytime PBX support that’s provided directly from our certified engineers and industry consultants.
-
Blocks of time - billed in advance for any future projects or support requirements, with service provided by our in-house engineers and support team.