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Blog
Mitel Minute Update: Mitel Releases Teamwork for MiCloud Connect Customers
Oct 23, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding the release of Teamwork to MiCloud Connect users.
Full story
How to Use Your Mitel Desk Phone with your Cell Phone
Oct 02, 2018
In this Swami Tech Talk post, we step you through configuring call forwarding and external assignment with your Mitel Connect Client.
Full story
How Emergency Notification Systems can Help Your School be Prepared
Sep 18, 2018
It's time to make sure you and your school are prepared for any emergency. Here are some of the technologies that can automate and streamline processes helping to get notifications out quickly and swiftly.
Full story
What is E911 and Why is it Important for Your Business?
Sep 13, 2018
What is E911 and is it important to your business? The answer is yes!! We explain what you need to know in this Swami Tech Talk blog post.
Full story
Mitel Minute Update: End of Life for ShoreTel Legacy Connect Mobility App
Sep 12, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of Life for the legacy ShoreTel Connect Mobile app.
Full story
Can I Add an After-Call Survey to my Call Flows?
Sep 05, 2018
In this Swami Tech Talk post, we address a question we frequently receive from our customers, "Can I add an after-call survey to my call flows?". The answer is yes and we show you how using Mitel's CPaaS, Summit.
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Beware of Toll Fraud, Know How to Protect Yourself
Aug 14, 2018
In this Swami Tech Talk post, we discuss how to make sure to know how to protect yourself and your Mitel MiVoice Connect system from unwanted costly toll-free fraud attacks.
Full story
What are Your Post-Call Customer Surveys Really Telling You?
Jul 25, 2018
Forget about hunches and gut feelings, it's IVR reporting that gives you real facts when it comes to analyzing post-call customer surveys. In this post, we step you through the facts provided so you can make the right choices that lead to improvements in your business.
Full story
Mitel Minute Update: Mitel End of Sale for SG Half Width Voice Switches
Jul 17, 2018
Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding End of sale for Half Width ShoreGear Voice Switches and what this means for you.
Full story
Change your ways and break free from your desk with these 3 Phone tips
Jul 10, 2018
Learn three easy ways to start using your Mitel Connect Client to break free from your desk and add flexibility and balance to your life.
Full story
Keys to a Successful Phone System Implementation
Jun 21, 2018
Here are some practical tips for making sure your phone system implementation is successful and stress-free.
Full story
Benefits of Mitel's Screen Pop Capability for Connect Contact Center
Jun 05, 2018
Enjoy another Swami Tech Talk article about the uses and benefits of Mitel's screen pop up with their Contact Center application.
Full story
Environment Based Routing Using the Summit Platform
May 23, 2018
In this Swami Tech Talk post, we share some insight into behind the scenes code writing for the Summit platform. We offer an example of IVR call routing based on available menu options, and the flexibility the application provides to those willing to push their imagination to the limit!
Full story
How to Fix The Wrong Time On Your ShoreTel Phone
May 15, 2018
Another Swami Tech Talk article! Learn how to correctly change the time on your ShoreTel phone when it displays incorrectly.
Full story
6 Common ShoreTel Mute Codes Used for Setup and Troubleshooting
May 01, 2018
Another Swami Tech Talk Post! Here are some common troubleshooting commands that you can use on your ShoreTel phones to help troubleshoot common issues.
Full story
Mitel Minute Update: Mitel to be Acquired by Investment Group Searchlight
Apr 24, 2018
Another Mitel Minute Update by CT-Pros! Here's our take on the latest news regarding the 2 Billion dollar all-cash acquisition of Mitel by Searchlight Capital Partners. This is good for customers, the brand, and for partners.
Full story
Mitel Extended ShoreTel 14.2 EOL - What to do Now
Apr 23, 2018
Here’s what you need to know about ShoreTel 14.2 End of Life including ST Switches and Mitel End of Life products for your PBX. Practical advice from a Mitel Platinum Partner.
Full story
4 Troubleshooting Steps to Divide and Conquer “No Phone Service” Errors
Apr 19, 2018
In this Swami Tech Talk blog post, our UC Solutions Expert Eric Collins shares how to keep calm and collected when faced with the dreaded No Phone Service error. Learn four troubleshooting steps that will help you and your IT support team reach resolution efficiently and without unnecessary delays.
Full story
The Role of IT Communications for K12 Safety, Security & Preparedness
Apr 03, 2018
This article addresses the types of notification systems and endpoints K12 schools can utilize for emergency preparedness and response for unforeseen events, natural disasters, and routine communications.
Full story
5 Call Center Cost Reduction Strategies
Feb 05, 2018
Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.
Full story
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