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Blog
5 Call Center Cost Reduction Strategies
Feb 05, 2018
Here are five ways your business can reduce contact center costs. From moving to a hosted solution to using self-service IVRs, we've helped customers reduce costs and improve the bottom line.
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Three Reasons Large Businesses Choose Hosted VoIP
Nov 16, 2017
We cover three reasons why large businesses will choose hosted VoIP solutions over on-site PBX systems. Every business is unique and so are their telephony needs. As UC and phone consultants, we help you choose the best solution for your business.
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Mitel Minute Update: Mitel Keeps ShoreTel Connect CLOUD as Flagship Product, Rebrands
Nov 10, 2017
As a Mitel partner we are excited to learn that Mitel has chosen to keep the ShoreTel Connect Cloud in their portfolio of cloud solutions as well as designating it as one of their flagship products. Read our Mitel Minutes update.
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Webinar Recording: 5 Metrics Every Call Center Manager Should Know
Oct 30, 2017
If you missed our awesome webinar with Brightmetrics, 5 Metrics Every Call Center Manager Needs to Master, you can watch the recorded version here.
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Improve These Five Call Center Metrics with Self Service IVRs
Sep 20, 2017
Strategically implementing IVRs in your contact center operations can impact these five KPI metrics including greater customer satisfaction, agent utilization and more.
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Recent Telecom Changes Shine Light on the Future of Business Communications
Aug 14, 2017
Change is in the air. This article written by Joe Rittenhouse, President of Sales Development, addresses recent UC industry changes and what it means for future of businesses, the integration providers, and the partners who choose to adapt vs. those who don't.
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Infographic: CPaaS Examples for Improving Customer Service
Aug 03, 2017
Here are some popular examples how businesses integrate Cpaas (communications platform as a service) into their organization to improve customer service initiatives and experiences.
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Getting Smart with Business SMS (Text Messaging) for Improving Customer Experiences
Jul 14, 2017
Learn how to improve your customer experiences with Business SMS/text messaging. In this post we discuss why sms applications are so important for businesses to tap into, what's involved in developing your own app, the options available to you as a business, and how the Summit CPaaS helps make it all happen.
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How Does ShoreTel's Mobility App Improve Productivity?
Jun 19, 2017
Part three of our three-part series exploring the different features of the ShoreTel Connect client app and how each plays an important role for increasing our productivity every day.
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Examples of CPaaS and How Enterprises Can Benefit From It
Jun 05, 2017
In this article, we provide practical examples that showcase the different ways CPaaS can be used by the enterprise market to empower businesses like never before. We explain what CPaaS is through real examples and why it's so important for businesses to take advantage of this communications tool.
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3 Ways ShoreTel’s Call Handling Makes You More Productive
May 25, 2017
Learn 3 ways you can use ShoreTel's call handling features from inside your Connect Client App to help you become more productive with the use of your time.
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Understanding What ‘as-a-Service’ Acronyms Mean in Business
May 02, 2017
Ever get tired of all the as-a-service IT acronyms that keep getting tossed around? SaaS, CaaS, UCaaS, CPaaS, and the list goes on... what do they all really mean? We explain it clear and simple by taking the top 5 we deem as most relevant to you and your business communications options.
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How Does ShoreTel's IM and Presence Improve Business Productivity?
Apr 25, 2017
Ever wonder if UC tools like IM and Presence can truly benefit your business? In this post we tackle this question as the first part of our three part series on productivity features found in ShoreTel's Connect client.
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Custom IVR Development Designed to Expand Your Customer Service Options
Mar 27, 2017
In this post we discuss how you can benefit from our IVR programming services to expand your customer service options using the ShoreTel Summit platform. Learn more about ShoreTel Summit and the endless possibilities it can offer!
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Three Ways ShoreTel Communicator Keeps Meetings Convenient and Productive
Mar 20, 2017
Learn how your business can benefit when virtual meeting capabilities are integrated into your ShoreTel unified communications solution. We explore three examples where ShoreTel's platform helps businesses conduct stress-free meetings regardless of the circumstances.
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Why Avaya Clients Should Start Budget Talks for the Change Ahead
Feb 20, 2017
Read Joe's take on why Avaya clients should start thinking about their future UC roadmap provided Avaya's recent decision to file for Chapter 11. In this post you'll hear valid points for why this is not a small bump in the road and what this means for customers who use their UC products.
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Happy Valentine's Day to Our Customers and Partners
Feb 14, 2017
A Special VoIP Swami message from CT-Pros to all our awesome customers and partners!
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Understand the Link Between VoIP and Available PBX Options
Jan 27, 2017
VoIP plays an important role in choosing the right PBX for your business, so make sure to understand the basics of the VoIP-PBX relationship.
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Using UC Mobility Helps You Value Your Vacation
Aug 13, 2015
Learning to value a well deserved vacation is important for everyone. However sometimes we still have to make time to check in with work responsibilities, especially in an ever growing mobile environment. This article goes over ways to make your vacation more valued by minimizing work time consuming interruptions.
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Five Considerations When Searching for a New UC Partner
Aug 13, 2015
When you peruse news feeds on LinkedIn and IT Blogs one of the things that strikes you is the push to the bleeding edge on how fast everything is moving. Soon we will be consuming all of our unified communications via mobility and the cloud. To put it bluntly, it is true for a cross section of our users! We have many clients pushing the envelope and wanting more ways to communicate within the business no matter their geography.
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