Here are five benefits businesses are experiencing with cloud-based phone systems. Keep up with technology, enjoy the cost-savings, and much more.

Having a good cloud PBX partner could determine the success of your communications solution. If you are experiencing costly issues like bad call quality or frequent outages it may be time to say goodbye to your current provider. See what other warning signs you should be on the look out for in your current cloud PBX provider.

Outbound calling is not just for telemarketers and debt collectors anymore. It is now used by a wide range of businesses including healthcare, travel, and even fundraisers. This growth in users and industries has also been met with technological innovation with artificial inelegance (AI) features and countless integrations. See what a new feature-rich outbound calling solution could mean for your organization!

Migrating your business communications to the cloud is not as easy as it may seem. Aligning with a trusted cloud partner that understands your business and industry can prevent you from having a failed I.T. project. But beware, not all partner are to be trusted. Check out the full article to see what you should look for when choosing who to work with.

With Millennials making up over a third of the global workforce and Gen Z starting to usher in, it is crucial for companies to appeal to these audiences. These tech savvy groups expect companies to be able to be reached on any device and on multiple platforms. See how you can adapt to these generations while also improving employee performance!

The education landscape has changed a lot in the past year and so should your phone system. Many school districts are being held back by older communications solutions that makes remote collaboration with faculty, students, and parents a nightmare. A flexible, reliable communication solution would fix this problem and result in a better education experience.

There is a lot that goes into adopting a new cloud communication system. That is why it is so important to work with someone that works with your best interest in mind. Working with an agent may seem like a great choice in the beginning but after the project is complete you are left stranded and they are no where to be seen. See how a partner is different and how they are best for the long term!

Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!

A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!

Migrating away from an on-premise pbx system requires a lot of planning and research. Part of that research process is figuring out what the ROI, or return on investment, would be for a new cloud-based solution. Since a cloud solution is not an owned piece of hardware like its on-premise counter-part, tackling the question of ROI must be done differently. Read to find out how much a move to the cloud could save you!

Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!

Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!

It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.

A lot changes when work leaves the office and goes remote, including building relationships. Employees can no longer gather around a desk or a water cooler and have a casual conversation. This can attribute to a sense of being alone and can lead to a lowering of trust between employees and employer. See what you can do to prevent this!

It's no secret that a great way to increase customer loyalty is to provide good customer service. Moving your contact center to the cloud can do just that by giving your agents advanced communications tools that better personalize the customer's experience. Find out how adopting an omnichannel approach can lead to stronger customer loyalty!

Here's what you need to know about the CARES Act funding and allowable use cases for Education K-12 so you can secure the right cloud communications technology for improved distance learning initiatives that support teachers and students.