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Blog
The Road to Revenue Is Paved with CCaaS-Enhanced CX
Mar 22, 2023
Providing a positive customer experience is essential; that's nothing new. But did you know that understanding which customer experience (CX) investments are worthwhile for your contact center can make it a path to profitability?
Full story
ShoreTel Days are Over: Mitel Announces EoS for Connect Platform
Mar 09, 2023
Mitel has quietly informed partners that another End-of-Sale is heading down the pike. Here's what that means for the industry and how affected businesses can remain competitive even in a rapidly changing landscape.
Full story
TCR SMS Compliance: What You Need to Know and Key Dates
Mar 02, 2023
An important new SMS law quietly went into effect on March 31st, 2023, for all 10DLC (standard 10-digit long code) business numbers. Here's everything you need to know to stay compliant.
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Top 3 Contact Center Trends That Are Driving Business Outcomes
Feb 28, 2023
AI-driven productivity, personalized customer experiences, and redefining employee engagement are not new concepts to the contact center. However, they're becoming more recognized as helping forward-thinking organizations achieve meaningful operating benefits.
Full story
What Do Avaya’s Current Struggles Mean for UCaaS?
Feb 21, 2023
When Avaya recently entered bankruptcy for the second time in six years, it's understandable even the most loyal of Avaya's userbase would feel the tension. Although the company has now exited bankruptcy, issues remain. Here's a guide for current Avaya customers on where to go from here.
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Maximize Your Cloud Communication Investment with Proper Training
Feb 09, 2023
You've adopted a UCaaS or CCaaS platform. Maximize your investment and ensure the success of your new tools by properly training end-users.
Full story
How Agents and AI Work Hand-in-Hand to Improve Contact Center CX
Jan 24, 2023
Leveraging all the capabilities of self-service requires a unified approach. Learn more about reducing call times, increasing efficiency throughout your call center by optimizing AI-powered self-service options to enhance live agent performance.
Full story
Moving to Cloud? 5 Reasons Why Partner-Led Implementations Have Higher Success Rates
Jan 17, 2023
The migration process is a huge consideration when moving to a new cloud communications solution. Here are 5 reasons partner-led cloud communication implementations have higher success rates.
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How CCaaS Technology Helps Healthcare (and Others) Stay on Top of Customer Service
Jan 10, 2023
Healthcare, manufacturing, financial services, and more are using cloud contact center technology to engage customers in exciting ways bringing faster call resolutions, seamless omnichannel options, and increased mobility translating to cost savings and better customer service.
Full story
Why Your Contact Center Needs Workforce Optimization
Jan 03, 2023
Connecting the dots between performance metrics and contact center outcomes is paramount to keeping your service center humming along. It's a snap to get insight into agent performance if you bridge the gap with workforce optimization.
Full story
Taking Credit Card Payments? Here's Everything You Need to Know About PCI Compliance
Dec 27, 2022
If you run a business that takes card payments over the phone, you must maintain the security of your customers. Here's what you need to know about payment card industry (PCI) compliance and tips to ensure adherence in your contact center.
Full story
The 2022 Unified Communications & Collaboration (CCaaS, UCaaS, VoIP, IT) Year in Review
Dec 15, 2022
As another year in the unified communications and collaboration industry draws to a close, we take this time to look back at some of the biggest trends that have shaped how we serve our customers.
Full story
Great Experiences: How CCaaS Enhances Mid-Market and Enterprise Productivity
Dec 06, 2022
Keeping staff and customers happy is a constant concern for mid to large-sized organizations. Here's how today's mid-market and enterprise companies empower employees and provide stellar customer experiences.
Full story
Reducing Business Costs? How CCaaS Can Help Legal and Financial Services Companies
Dec 01, 2022
Cost reductions naturally occur when implementing a cloud platform since it's unified across the company, streamlining operations. Here are some other ways cloud communications reduce costs for legal and financial services.
Full story
Five Immediate Reasons You Should Move to Cloud
Nov 22, 2022
Is your organization exploring a move to cloud-based communications? From cost-savings to redundancy to security, here are five immediate reasons you should move to cloud.
Full story
How to Streamline Cloud-Calling and BYOC Implementation
Nov 16, 2022
Migrating to a digital communications environment is not a one-size-fits-all solution. See what your company should consider before taking on this project.
Full story
Who Shoulders the Responsibility for Your Cloud Communication Migration?
Nov 08, 2022
Migrating your communications to the cloud is a massive IT project, but that does not mean your IT team should do it alone. See who all needs to be involved when moving to the cloud.
Full story
Is Mitel's Cloudy Messaging Causing You Confusion?
Nov 02, 2022
News out of Mitel has been, to put it lightly, confusing recently. See what all of these recent updates mean and how your business should be responding to the upcoming changes.
Full story
Broken Promises from Communications Vendors: A Cautionary Tale
Oct 25, 2022
Migrating to the cloud is already a difficult process as is. The process becomes nearly impossible when the sales rep on the other end of the deal is providing misinformation.
Full story
Here's Why Contact Center and UC Are Better Together in the Cloud
Oct 18, 2022
Migrating to the cloud and migrating to a unified communication solution (UC) is full of positives. But, when also paired with cloud contact center, the benefits to performance and cost savings really show.
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