Cloud communications come with many modern day functionalities that your business could benefit from, but migrating to the cloud is not as easy as it may seem at first. There are a ton of considerations to make when moving away from an on-prem PBX system, including if your network can handle it. See what you must take into account before moving to the cloud.

With more emphasis being put on technology in the healthcare industry, it is crucial to choose a communication provider that satisfies the HITRUST certification. To be HITRUST certified, vendors must go through a thorough process in order to demonstrate a high level of security and privacy. See what else it means to be HITRUST certified!

Many companies choosing Microsoft Teams because it was radiable available through Microsoft 365. Because of that, the outages the communication platform went through affected many businesses. And with more technical difficulties popping up it has people wondering if they should continue with Teams.

At first, a customer complaint may seem horrible. But it actually could just be the opposite. A complaint gives your company an opportunity to look into a process that may seem great from the business's perspective but is actually flawed from the user's side. Learn how you can make the most out of negative reviews!

The effects of the COVID-19 pandemic resulted in dramatic changes in many businesses. For Microsoft Teams this global event resulted in a 700% increase in users in just one year. See how this communication platform was able to skyrocket in popularity in the previous year and why they show no signs of slowing.

Another Mitel Minute Update by CT-Pros! As a Mitel Platinum Partner we are publishing the latest news regarding which phones are being impacted by the global semiconductor shortage.

Work from home is here to stay. With so many benefits for both employees and employers many businesses are looking to make remote work permanent. If you are looking to make the switch to be remote in the long-term is it important to keep employee engagement high. Read to see how you can foster a strong remote-based team!

When IT teams evaluate a new technology, the service-level agreement is often underappreciated for its impact on the total value added. IT teams should avoid the following common SLA mistakes when investigating new tools.

With the sharp increase in remote working's popularity there was also a massive increase in communication tools that would support the model. The most popular of these tools is Microsoft Teams. Teams is the go to provider because many businesses are likely to already have it with Office 365. However, Teams has shown to have its drawbacks, especially with reports of frequent outages. But what alternatives are there to this tech giant's offering?

With ShoreTel 14.2 at its end of life it is time to look into an upgrade. Here at Converged Technology Professionals we have helped many businesses migrate their communications from ShoreTel 14.2 to Mitel MiVoice Connect. See what obstacles you need to prepare for when migrating to this more flexible and secure cloud-based solution.

Whether you are communicating internally within in the same office or to customers in different parts of the world, having clear and reliable communications is crucial in the manufacturing industry. In this article we discuss the 3 ways you can move forward with your communications strategy with on-premise, cloud, or a combination of the two, hybrid. See what path would work best for you!

The question of cloud vs on-prem has been asked for many years in the communications industry. But now there is a third option that may interest organizations that have already made the investment in a physical on-prem PBX but want the modern functions that come with a cloud solution as well. We are of course talking about hybrid. See what this third option could offer to your business!

An on-premise PBX comes with benefits that a cloud-based solution doesn't provide and vice versa. But what if you didn't need to choose one or the other? For many businesses, including those in the financial services industry, you can get the best of both worlds with a hybrid solution.

The flexibility you gain from migrating away from an on-prem PBX to a cloud based solution is night and day. You gain a handful of benefits like higher reliability, increased user experience and even reduced costs. See what other benefits you can utilize with a move to the cloud!

When you choose Converged Technology Professionals as your Mitel support partner you get a true business partnership. The process we have for change of partner was made to ensure that everything is done right and to create peace of mind when it comes to your Mitel PBX system. Read more to see what aligning with us looks like!

There are many reasons to consider implementing skills based routing including time and money savings, an increase in agent productivity and a higher level of customer experience just to name a few. See what other benefits you and your team could experience by implementing this powerful customer service solution.

Business disruption is never ideal, especially if this disruption comes in the form of your communications going down. This negative business impact can come with a big financial cost and a lot of stress. That is why it is important to align with a partner that always has your back and works with your best interest at heart.

There are many metrics to measure the success of your contact center, but which ones should you prioritize as a call center manager? Check out our breakdown of just a few things you should be on the look out for to keep you call center efficient!

Keeping up with new product releases and updates it a crucial part of operating a Mitel system. But it can also be a headache to find the information that is relevant to you. See how you can stay current with your Mitel MiVoice Connect PBX or Mitel MiVoice Connect Contact Center without having to sift through all the unnecessary information.

When calling 911, nothing should stand in the way of the caller receiving help as soon as possible. That is the goal of Kari’s Law & RAY BAUM'S Act. Not only should you abide by these laws to keep your employees safe in an emergency situation, they could also come with legal ramifications if not followed. See how you can be Kari’s Law & RAY BAUM'S Act compliant!