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Blog Entries tagged as: Vendor

• 

  What is Agentic AI? The Future of Contact Center AI Solutions is Here

  Dec 01, 2025

  Agentic AI goes beyond reactive bots, autonomously planning and executing multi-step workflows across systems—reducing manual work, improving efficiency, and enabling smarter, proactive customer experiences.

  Full story
• 

  Mitel MiVoice Connect: The Growing Challenge of Finding Support

  Jan 14, 2025

  Sticking with MiVoice Connect after the EoL also poses risks to continuing system operation. Partners are moving away from supporting the platform so finding a competent and able to service partner is getting increasingly difficult.

  Full story
• 

  Broken Promises from Communications Vendors: A Cautionary Tale

  Oct 25, 2022

  Migrating to the cloud is already a difficult process as is. The process becomes nearly impossible when the sales rep on the other end of the deal is providing misinformation.

  Full story