INSIGHT AND UPDATES ON UCAAS, CCAAS, CLOUD MIGRATION, AND MORE

• AI (5)
• Call Recording (2)
• CCaaS (16)
• Chris' Quarterly (2)
• Cloud (11)
• Cloud Migration (9)
• CloudCare (4)
• Compliance (3)
• Contact Center (9)
• Healthcare (3)
• Hybrid (10)
• Infographics (1)
• Legislation (5)
• Mitel Minutes (7)
• On-Premise PBX (6)
• Professional Services (2)
• Reducing Costs (10)
• Remote Working (14)
• Swami Tech Talk (15)
• Telecom Expense Management (2)
• Training (4)
• UCaaS (23)
• Workforce Optimization (5)

• 8x8 (7)
• acquisition (4)
• avaya bankruptcy (2)
• avaya cloud office (1)
• banking (3)
• budget (5)
• business (82)
• business IT consulting (31)
• CaaS (4)
• call routing (12)
• call scheduling (1)
• careers (2)
• cares act (1)
• CCaaS (11)
• changing shoretel partner (3)
• cloud (93)
• cloud migration (63)
• cloud phone solutions (46)
• cloud-based phone systems (47)
• cloud-based-phone systems (28)
• CloudCare (4)
• communications (75)
• connect client (1)
• Connect Cloud (5)
• consulting (10)
• contact center (68)
• contact centers (57)
• Converged Technology Professionals (6)
• cost reduction strategies (20)
• covid (13)
• CPaaS (5)
• customer experience (34)
• customer success (18)
• data (6)
• data storage (5)
• datacore (1)
• e911 (1)
• education (2)
• emergency notification systems (3)
• emergency services (3)
• end of life (5)
• enhanced 911 (1)
• enterprise (7)
• extension dialing (1)
• external assignment (3)
• external routing (3)
• Financial Services (3)
• grants (1)
• holiday schedules (1)
• hosted pbx migration mistakes (10)
• hosted voip (6)
• hybrid cloud and pbx (12)
• iaas (2)
• industry changes (9)
• infrastructure as a service (1)
• ivr (4)
• ivr development (3)
• ivr reporting (1)
• Legal (2)
• Manufacturing (2)
• mass notification systems (4)
• Medical (1)
• metrics (4)
• micloud connect (1)
• microsoft teams (12)
• migrating to cloud (52)
• migration to cloud (45)
• Mitel (25)
• Mitel bulletin (5)
• mitel connect (17)
• mitel director (3)
• mitel minute update (7)
• Mitel Minutes (12)
• mitel partner (18)
• mitel revolution (1)
• mitel summit (1)
• mobility (11)
• net promoter score (1)
• network virtualization (3)
• networking (3)
• number porting (6)
• numbers (3)
• omnichannel (27)
• omni-channel (21)
• partner (24)
• pbx (33)
• pci compliance (1)
• phone (17)
• phone service (20)
• phone service errors (3)
• phone system (31)
• phone tips (13)
• platinum partner (10)
• post-call survey (1)
• productivity (44)
• professional it (13)
• Professional Sports (1)
• reduce call center costs (14)
• reduce contact center costs (28)
• remote (53)
• remote worker (44)
• ringcentral (45)
• ringcentral contact center (18)
• ringcentral integration (15)
• RingCentral Office (13)
• route points (1)
• sales (2)
• screen pop-ups (1)
• searchlight (1)
• shoretel (8)
• shoretel 14.2 (2)
• shoretel connect client app (1)
• shoretel connect cloud (1)
• shoretel ip phone troubleshooting codes (1)
• shoretel partner (8)
• shoretel sky (2)
• shoretel support partner (2)
• simultaneous ring (1)
• SMS compliance (2)
• software-defined storage (1)
• sourcewell (1)
• summit platform (1)
• support (1)
• tariffs (1)
• teamwork (13)
• technology (44)
• telecom terms (5)
• telecommunications jargon (3)
• toll free fraud (1)
• UC (79)
• uc industry (54)
• ucaas (72)
• unified communications (75)
• upgrade to MiVoice Connect (3)
• Vendor (3)
• video (10)
• video conferencing (17)
• virtual local networks (1)
• virtualization (3)
• vlan (1)
• vlans (1)
• voip (7)
• work at home (30)
• workforce optimization (4)
• zoom (9)

Blog Entries tagged as: Vendor

• 

  What is Agentic AI? The Future of Contact Center AI Solutions is Here

  Dec 01, 2025

  Agentic AI is an autonomous, decision-making system that independently plans and executes complex workflows across communication platforms, significantly enhancing efficiency and customer experience in contact centers and unified communications by transforming AI from reactive content creators into proactive digital colleagues capable of end-to-end resolution and administrative automation, as exemplified by NiCE's acquisition of Cognigy and its integration into leading CCaaS and UCaaS solutions.

  Full story
• 

  Mitel MiVoice Connect: The Growing Challenge of Finding Support

  Jan 14, 2025

  Sticking with MiVoice Connect after the EoL also poses risks to continuing system operation. Partners are moving away from supporting the platform so finding a competent and able to service partner is getting increasingly difficult.

  Full story
• 

  Broken Promises from Communications Vendors: A Cautionary Tale

  Oct 25, 2022

  Migrating to the cloud is already a difficult process as is. The process becomes nearly impossible when the sales rep on the other end of the deal is providing misinformation.

  Full story