INSIGHT AND UPDATES ON UCAAS, CCAAS, CLOUD MIGRATION, AND MORE

Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!

Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!

It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.

A lot changes when work leaves the office and goes remote, including building relationships. Employees can no longer gather around a desk or a water cooler and have a casual conversation. This can attribute to a sense of being alone and can lead to a lowering of trust between employees and employer. See what you can do to prevent this!

It's no secret that a great way to increase customer loyalty is to provide good customer service. Moving your contact center to the cloud can do just that by giving your agents advanced communications tools that better personalize the customer's experience. Find out how adopting an omnichannel approach can lead to stronger customer loyalty!

Here's what you need to know about the CARES Act funding and allowable use cases for Education K-12 so you can secure the right cloud communications technology for improved distance learning initiatives that support teachers and students.

Learn why choosing an experienced ShoreTel partner provides greater value and benefit to your organization. From network and system optimizations, trustworthy advice and consultation, to knowledgeable experts that keep you up to date with the latest news and support updates.