INSIGHT AND UPDATES ON UCAAS, CCAAS, CLOUD MIGRATION, AND MORE

While we love remote work, we are not blind to the downsides that could come with working from home. That is why it is important to be mindful of the potential negatives so that they can be prevented in the future. See what warning signs your organization should be on the lookout for!

End of Life? End of Sale? What are the differences? If you are a current Mitel Cloud Connect customer it is crucial that you know. See what steps you need to take in order to adapt and plan your migration to your next communications platform.

From scheduling appointments to being able to communicate with emergency responders, communications play a vital role in healthcare. But with so many options, what should you be on the lookout for when choosing a new unified communications (UC) solution?

We get it. Signing a long-term contract with a vendor that you haven't personally used yet is very daunting. However, opting for a short-term contract could be a huge mistake after making your final decision. See what benefits you can be missing out on if you decide to not go with the long-term option.

The Mitel & RingCentral partnership is definitely an exciting development in the communications industry. But, for current Mitel customers, there are many questions being asked about migrating to RingCentral MVP. We hope to ease your concerns in this article!

Hybrid looks different for every company. It could mean that part of your workforce is remote and the other is in-person or you may have a team that splits their time between home and the office. Either way you decide to go, you must have a plan in place to utilize all of the benefits that come with hybrid work.

Mitel and RingCentral announced a partnership a few months back and they are again solidifying their relationship by announcing that the Mitel 6900 series phones will be cross-compatible with RingCentral MVP. See which phone features you will be able to utilize on RingCentral's cloud platform.

You probably hear all the time that the communications industry experiences constant innovations, but what does that mean for you and your contact center agents. See what you could soon utilize by starting a cloud migration project today!

There is a lot of factors that make financial services a challenging industry; communications being one of them. See how migrating your communications to the more flexible and efficient cloud can result in higher customer satisfaction.

Many employers are feeling the impact of The Great Resignation, especially those with contact centers. With an already high turnover rate, recent events have made contact center agents extremely difficult to retain. See how you can best adapt to these changes to keep agent turnover to a minimum.