Insight and updates on UCaaS, CCaaS, cloud migration, and more

With Millennials making up over a third of the global workforce and Gen Z starting to usher in, it is crucial for companies to appeal to these audiences. These tech savvy groups expect companies to be able to be reached on any device and on multiple platforms. See how you can adapt to these generations while also improving employee performance!

The education landscape has changed a lot in the past year and so should your phone system. Many school districts are being held back by older communications solutions that makes remote collaboration with faculty, students, and parents a nightmare. A flexible, reliable communication solution would fix this problem and result in a better education experience.

There is a lot that goes into adopting a new cloud communication system. That is why it is so important to work with someone that works with your best interest in mind. Working with an agent may seem like a great choice in the beginning but after the project is complete you are left stranded and they are no where to be seen. See how a partner is different and how they are best for the long term!

Switching between apps is common practice in today's app-heavy business world. But what is the downside of this small time wasting activity? See what it could be costing you and how you can better combat this problem!

Every year the research and advisory firm, Gartner, provides insights on a variety of IT industries, including Unified Communications as a Service or UCaaS. With the recent shift in remote work UCaaS has seen massive innovation and many new companies have entered the market. Check out this years Gartner Magic Quadrant report and see which cloud-based communications providers came out on top this year!

A good quality headset may not seem that important but they actually have a great impact on your contact center agent's performance. An advanced headset are not only more comfortable to be worn for long periods of time, they also come with features that give a boost to productivity that your customers will benefit from. See what you should look out for when choosing which headset to go with!

Migrating away from an on-premise pbx system requires a lot of planning and research. Part of that research process is figuring out what the ROI, or return on investment, would be for a new cloud-based solution. Since a cloud solution is not an owned piece of hardware like its on-premise counter-part, tackling the question of ROI must be done differently. Read to find out how much a move to the cloud could save you!

Managing and operating a contact center is no easy task, especially with the constant business disruption that 2020 consisted of. We are seeing 2021 to pose its own challenges and if you want to come out on top, you must be prepared to conquer them.

The telecommunications industry has seen a massive leap forward when it comes to innovation. The traditional on-premise PBX system is being left behind with a newer, flexible, reliable cloud-based solution taking it's place. See how the pit-falls of the outdated PBX system are being fixed with the cloud!

With so many terms thrown around in the unified communications industry it's sometimes hard to keep them all straight. That is why we have developed the Swami Dictionary! This resource is packed with useful terms that you may bump into during your journey into the industry.

While they may sound very similar, UCaaS and UCCaaS, there is one major difference. Find out what that difference is and see which solution is right for you!

Working remote comes with its own set of challenges, especially if you are also managing a remote team. Check out what you can do to overcome these challenges and be an effective remote-based manager!