Insight and updates on UCaaS, CCaaS, cloud migration, and more

It only takes one weak link to fall victim of a cyber-attack. With many employees working remote the likelihood of a security breach is more likely. That is why it is important to have the right technologies and protocols in place to ensure that your valuable business information stay secure.

A lot changes when work leaves the office and goes remote, including building relationships. Employees can no longer gather around a desk or a water cooler and have a casual conversation. This can attribute to a sense of being alone and can lead to a lowering of trust between employees and employer. See what you can do to prevent this!

It's no secret that a great way to increase customer loyalty is to provide good customer service. Moving your contact center to the cloud can do just that by giving your agents advanced communications tools that better personalize the customer's experience. Find out how adopting an omnichannel approach can lead to stronger customer loyalty!

Here's what you need to know about the CARES Act funding and allowable use cases for Education K-12 so you can secure the right cloud communications technology for improved distance learning initiatives that support teachers and students.

Learn why choosing an experienced ShoreTel partner provides greater value and benefit to your organization. From network and system optimizations, trustworthy advice and consultation, to knowledgeable experts that keep you up to date with the latest news and support updates.

The first line of defense that your company has to ward off cyber attacks is your employees. Because of this, it is important that they are educated in how to identify an email scam. Read more to see what these scams consist of and how you can protect yourself from them.

The benefits that come with remote work are great for everyone, including employers. With the use of Microsoft Azure and their Windows Virtual Desktop, companies can avoid the costs of sending everyone a company laptop and save money by not worrying about potential costly repairs and maintenance. Check out the article to see all of the benefits!

From cost savings to an increase in security, there are a lot of reasons to switch to cloud driven networking. Check out the full list and see for yourself how your business could benefit from cloud networking.

With more companies migrating to the cloud it is important to understand why this sudden shift away from the on-premise PBX system is happening. Read what the benefits of this always evolving cloud-based solution are and what that could mean for your business.

Buying refurbished products comes with the benefit of costing less but if the wrong items are purchased it can cause a lot of headaches. Read about how you can avoid costly mistakes and purchase the right phones the first time!

Moving a contact center to be remote can be very tricky and knowing where to start is not necessarily clear. That is why we put together a list of technologies that could be very useful in operating a successful remote team of agents. Read more to see how you can best set up your remote team!

Remote work is a new way of working for a lot of people and many are struggling in this new environment. Work outside of the office comes with distractions employees have never faced before. How can you best set you and your team up for success? Read to find out!